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It stands to reason that USD would require an efficient means to facilitate communications. Unfortunately, Avaya Direct proved to be particularly ill-suited for this. In 2012, the University received an alarming notice from Avaya. If USD wanted to continue receiving support, the telecom giant told them, they would need to purchase a costly upgrade.
Continuant, on the other hand, was more than willing to provide maintenance and support for USD’s current system without requiring an upgrade – and has continued to do so ever since.
USD has been able to benefit from the fact that Continuant never requires that systems be upgraded for reasons related to maintenance and support. Rather, Continuant only recommends upgrades when the upgrade suits the business needs of the client.
USD is in the early stages of evaluating Unified Communications solutions to replace the Avaya systems. Continuant is in discussions with USD regarding USD’s requirements and the options available to meet those requirements.
When USD chooses to move forward, Continuant will be there to help design, deploy, integrate, and manage the UC solution. Until then, Continuant remains a longstanding partner for USD’s unified communications and audiovisual solutions and managed services roadmap.