The story

It stands to reason that USD would require an efficient means to facilitate communications. Unfortunately, Avaya Direct proved to be particularly ill-suited for this. In 2012, the University received an alarming notice from Avaya. If USD wanted to continue receiving support, the telecom giant told them, they would need to purchase a costly upgrade.

Continuant, on the other hand, was more than willing to provide maintenance and support for USD’s current system without requiring an upgrade – and has continued to do so ever since.

USD has been able to benefit from the fact that Continuant never requires that systems be upgraded for reasons related to maintenance and support. Rather, Continuant only recommends upgrades when the upgrade suits the business needs of the client.