Personalized Avaya and UC Service for a Private University
Background
Nestled on 180 acres in a sun-dappled canyon a short drive from the Mexican border, this private Catholic university overlooks the city of San Diego, Mission Bay, and the Pacific Ocean. The University of San Diego (USD) boasts just over nine thousand students with more than two thousand degrees awarded annually. USD is also a member of the West Coast Conference and Pioneer Football League.
The solution
Maintenance and support not contingent on upgrades
Expert guidance to ensure upgrades were only made when necessary and most helpful
Assured partnershipeven beyond Avaya systems
Roadmap fortransitiontoUCsolution
The challenge
Lack of efficient means of communication
Pressures to upgrade in order to continuereceivingsupport
Difficulties dealing with Avaya Direct
The story
It stands to reason that USD would require an efficient means to facilitate communications. Unfortunately, Avaya Direct proved to be particularly ill-suited for this. In 2012, the University received an alarming notice from Avaya. If USD wanted to continue receiving support, the telecom giant told them, they would need to purchase a costly upgrade.
Continuant, on the other hand, was more than willing to provide maintenance and support for USD’s current system without requiring an upgrade – and has continued to do so ever since.
USD has been able to benefit from the fact that Continuant never requires that systems be upgraded for reasons related to maintenance and support. Rather, Continuant only recommends upgrades when the upgrade suits the business needs of the client.
USD is in the early stages of evaluating Unified Communications solutions to replace the Avaya systems. Continuant is in discussions with USD regarding USD’s requirements and the options available to meet those requirements.
When USD chooses to move forward, Continuant will be there to help design, deploy, integrate, and manage the UC solution. Until then, Continuant remains a longstanding partner for USD’s unified communications and audiovisual solutions and managed services roadmap.
Communication and collaboration is at the core of your organization. With Continuant’s UC and AV solutions, you’re one step closer to better business outcomes. Discover how your technology stacks up with a 30-minute assessment today.
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