100 Locations and Counting: Large Healthcare Organization Grows with Continuant 

The Story  

In addition to its focus on acute care, UHS operates a well-respected Behavior Health Division that serves both a civilian population as well as the U.S. military community, providing behavioral health support services to 160 military installations and VA hospitals across the United States and overseas. In 2016 alone, the UHS Behavioral Health Division served more than 4,700 active-duty service members, veterans, and family members. 

Tragically, this health organization so dedicated to helping others couldn’t get the help it needed for its legacy PBX system. As time went forward, the OEM would no longer support the system, and the service provider UHS found came with service gaps. Problems wound up taking far longer to complete than necessary, frustrating its staff to no end. 

Back in 2014, help finally arrived. Continuant came on to support UHS’s Avaya systems in 17 locations. Liking Continuant’s high-service model and engineering expertise, UHS gradually began turning over locations to Continuant.   

In 2018, Continuant reached a significant milestone with UHS, signing on the company’s one hundredth facility, the Turning Point Care Center in Georgia. 

In addition to supporting all the Behavioral Health Hospitals for UHS, Continuant also provides system design, implementation, and upgrades for many UHS hospitals nationally. Without a doubt, UHS has come a long way from having only one phone and six employees—and with Continuant on board to deliver managed services and solutions, UHS can continue to grow with confidence.