100 Locations and Counting: Large Healthcare Organization Grows with Continuant
Background
Launched in 1979 with six employees and one telephone, Universal Health Services, Inc. (NYSE: UHS) today ranks among the largest hospital management companies in the United States. The company operates 350 locations throughout the world—including the U.K., U.S Virgin Islands, and Puerto Rico—and boasts some 75,650 employees, and $10.7 billion in revenue. Now ranked #293 on the Fortune 500 list of America’s largest corporations, UHS ranks #1 in social responsibility and #2 overall in the healthcare industry.
The solution
Extended life for the Avaya PBXsystem
Robust suite of standardized managed services at more than 17 locations
All base maintenance, including:
Monitoring
Remote and onsite incident management
Hardware replacement
Remote MACD
Carrier Services
On-Site Managed Critical Spares
The challenge
Large suite of systemsno longer supported by OEM
Service gaps withcurrentprovider
Legacy system nearingEndof Life
Outages and system problems persisting far longer than was doable
The story
In addition to its focus on acute care, UHS operates a well-respected Behavior Health Division that serves both a civilian population as well as the U.S. military community, providing behavioral health support services to 160 military installations and VA hospitals across the United States and overseas. In 2016 alone, the UHS Behavioral Health Division served more than 4,700 active-duty service members, veterans, and family members.
Tragically, this health organization so dedicated to helping others couldn’t get the help it needed for its legacy PBX system. As time went forward, the OEM would no longer support the system, and the service provider UHS found came with service gaps. Problems wound up taking far longer to complete than necessary, frustrating its staff to no end.
Back in 2014, help finally arrived. Continuant came on to support UHS’s Avaya systems in 17 locations. Liking Continuant’s high-service model and engineering expertise, UHS gradually began turning over locations to Continuant.
In 2018, Continuant reached a significant milestone with UHS, signing on the company’s one hundredth facility, the Turning Point Care Center in Georgia.
In addition to supporting all the Behavioral Health Hospitals for UHS, Continuant also provides system design, implementation, and upgrades for many UHS hospitals nationally. Without a doubt, UHS has come a long way from having only one phone and six employees—and with Continuant on board to deliver managed services and solutions, UHS can continue to grow with confidence.
Communication and collaboration is at the core of your organization. With Continuant’s UC and AV solutions, you’re one step closer to better business outcomes. Discover how your technology stacks up with a 30-minute assessment today.
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