The story

In addition to its focus on acute care, UHS operates a well-respected Behavior Health Division that serves both a civilian population as well as the U.S. military community, providing behavioral health support services to 160 military installations and VA hospitals across the United States and overseas. In 2016 alone, the UHS Behavioral Health Division served more than 4,700 active-duty service members, veterans, and family members.

Tragically, this health organization so dedicated to helping others couldn’t get the help it needed for its legacy PBX system. As time went forward, the OEM would no longer support the system, and the service provider UHS found came with service gaps. Problems wound up taking far longer to complete than necessary, frustrating its staff to no end.