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Maintaining Siemens Systems at a Top Music Conservatory Without Missing a Beat 


Not many academic institutions have Mascots named after famous jazz musicians, but that’s exactly the situation at Boston-based Berklee College of Music, where Mingus the Jazz Cat reigns supreme and where another great jazz musician, Duke Ellington, received the school’s first honorary doctorate in 1971. When it came to managing its Siemens systems, it would need to find a partner that had a level of expertise not unlike that of a honorary doctor. 

Berklee Building Image

The Challenge

  • Pressure to upgrade legacy Siemens systems 
  • Expensive OEM service contract 
  • Contact center needing support alongside PBX system 

The Solution

  • Managed services for legacy system and contact center 
  • No pressure to upgrade 
  • Reduced costs and pressures to upgrade 

The Story

Some 228 honorary doctorates later, the highly regarded institution draws talent from 100 countries around the world, who can choose to study at either the main Boston conservatory, the newly completed New York City school, the school’s Valencia, Spain, location, or Berklee Online. 

Founded in 1945 by MIT-educated engineer, Lawrence Berk—who also was a pianist, composer, and music arranger—the Berklee College of Music has been instrumental in teaching all aspects of music—from theory to composition to scoring and arranging, to name a few of the many disciplines the school offers—to serious students of music. 

Ranked fourth in “The 20 Best Music Conservatories in the United States,” Berklee College of Music is renowned for its 70-year history leading the field of contemporary music education. Its mission, “To educate, train, and develop students to excel in music as a career,” has earned Berklee College of Music a solid reputation as a “learning lab for the music of today—and tomorrow,” attracting working musicians to join its faculty. Among its famous alumni, the College lists Quincy Jones, Keith Jarrett, film composer Howard Shore, and countless winners of Grammy, Oscar, and Tony awards. 

Students today can choose to earn various certificates, or Bachelor’s and Master’s degrees in programs as diverse as songwriting, general music performance, music management, music teacher education, and music therapy. 

To keep the beat going on, this school had a Siemens system that needed to be supported. Unfortunately, as is far too often the case, its provider provided service that was not only too expensive but also came with pressures to upgrade. Berklee needed a partner that could give them the right kind of support without also pushing its own agenda. 

With no intention of pressuring Berklee into meaningless upgrades, Continuant proved to be the partner that the school needed. Thanks to its promise to offer better service at a more reasonable price, Berklee College of Music chose Continuant to maintain and support its Unify OpenScape Contact Center and Siemens PBX at its Boston and Valencia, Spain, locations. 

While the music college has no immediate plans to migrate to a UC solution, Continuant has become a trusted advisor—continuing to strike the right chord in the realm of service and support for this top institution. 

Learn more about our PBX Maintenance and Migration Services & Collaborative Solutions

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