Not many academic institutions have Mascots named after famous jazz musicians, but that’s exactly the situation at Boston-based Berklee College of Music, where Mingus the Jazz Cat reigns supreme and where another great jazz musician, Duke Ellington, received the college’s first honorary doctorate in 1971. When it came to managing its Siemens systems, Berklee needed to find a partner that had a level of success not unlike its 133 Grammy-winning alumni.
The solution
With no intention of pressuring Berklee into meaningless upgrades, Continuant proved to be the partner that the school needed. Thanks to its promise to offer better service at a more reasonable price, Berklee College of Music chose Continuant to maintain and support its Unify OpenScape Contact Center and Siemens PBX at its Boston and Valencia, Spain, locations.
The challenge
To keep the beat going on, the world’s largest independent college of contemporary music had a Siemens system that needed to be supported. Unfortunately, as is far too often the case, its provider’s service was not only too expensive, but also came with pressures to upgrade. Berklee needed a partner that could give them the right kind of support without also pushing its own agenda.
The outlook
While the music college has no immediate plans to migrate to a UC solution, Continuant has become a trusted advisor—continuing to strike the right chord in the realm of service and support for this top institution.
Let’s develop a powerful business case for bringing Continuant to your organization.
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