The story

With only one location, one might think it wouldn’t be too difficult to maintain a communication network with an Avaya system. In Cornell’s case, this wasn’t at all true. Its location in rural New York made it difficult to receive on-site support. To make matters worse, the support it did receive was unresponsive and particularly expensive. For this system with more than 16,000 users, change was long overdue.

After an exhaustive RFP process, Cornell chose Continuant, largely because Continuant offered not only remote support and field technician availability but also a large team of highly experienced Avaya engineers, all at a much more reasonable price.