Founded in 1865, Ithaca, NY-based Cornell University is recognized worldwide for its academic excellence and leadership. Currently ranked #17 by U.S. News and World Report’s “Best National Universities” and #3 among “Best Colleges for Veterans,” Cornell operates 14 colleges and schools, including the undergraduate College of Arts and Sciences and College of Agriculture and Life Sciences and several distinguished graduate schools.
More responsive and less expensive support
On-site support even in difficult location
Available field technician and highly skilled engineering team
Upgrades available for their Avaya system
Roadmap for a UC transition
745-acre campus in a difficult location
More than 16,000 Avaya users
Inefficient, unresponsive maintenance provider
Unreasonably high costs
With only one location, one might think it wouldn’t be too difficult to maintain a communication network with an Avaya system. In Cornell’s case, this wasn’t at all true. Its location in rural New York made it difficult to receive on-site support. To make matters worse, the support it did receive was unresponsive and particularly expensive. For this system with more than 16,000 users, change was long overdue.
After an exhaustive RFP process, Cornell chose Continuant, largely because Continuant offered not only remote support and field technician availability but also a large team of highly experienced Avaya engineers, all at a much more reasonable price.
Because Cornell’s plans include migrating to a unified communication solution from either Cisco or Microsoft, the university plans to continue working with Continuant to keep their extensive Avaya telephone system working well now and throughout the transition.
Continuant is currently consulting with Cornell, providing budgetary options and unified communications system design for both Cisco and Microsoft solutions. The options being evaluated include both on-premise and cloud-based solutions – Cisco or Microsoft UCaaS, powered by Tata’s global network, another Continuant customer.
Communication and collaboration is at the core of your organization. With Continuant’s UC and AV solutions, you’re one step closer to better business outcomes. Discover how your technology stacks up with a 30-minute assessment today.