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Ivy League School Enrolls Continuant as its Support Provider and Advisor 

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Founded in 1865, Ithaca, NY-based Cornell University is recognized worldwide for its academic excellence and leadership. Currently ranked #17 by U.S. News and World Report’s “Best National Universities” and #3 among “Best Colleges for Veterans,” Cornell operates 14 colleges and schools, including the undergraduate College of Arts and Sciences and College of Agriculture and Life Sciences and several distinguished graduate schools. 

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The Challenge

  • 745-acre campus in a difficult location 
  • More than 16,000 Avaya users 
  • Inefficient, unresponsive maintenance provider 
  • Unreasonably high costs 

The Solution

  • More responsive and less expensive support 
  • On-site support even in difficult location 
  • Available field technician and highly skilled engineering team 
  • Upgrades available for their Avaya system 
  • Roadmap for a UC transition 

The Story

With only one location, one might think it wouldn’t be too difficult to maintain a communication network with an Avaya system. In Cornell’s case, this wasn’t at all true. Its location in rural New York made it difficult to receive on-site support. To make matters worse, the support it did receive was unresponsive and particularly expensive. For this system with more than 16,000 users, change was long overdue. 

After an exhaustive RFP process, Cornell chose Continuant, largely because Continuant offered not only remote support and field technician availability but also a large team of highly experienced Avaya engineers, all at a much more reasonable price. 

Because Cornell’s plans include migrating to a unified communication solution from either Cisco or Microsoft, the university plans to continue working with Continuant to keep their extensive Avaya telephone system working well now and throughout the transition. 

Continuant is currently consulting with Cornell, providing budgetary options and unified communications system design for both Cisco and Microsoft solutions. The options being evaluated include both on-premise and cloud-based solutions – Cisco or Microsoft UCaaS, powered by Tata’s global network, another Continuant customer. 

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