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How a Top 15 Healthcare Provider Expanded its Legacy Systems 

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Ranked among the top 15 healthcare providers in the United States, Asante Health and its 5,800 employees provide care to 9 counties in Southern Oregon. More than 600,000 patients rely on its carefully managed quality care. It, in turn, relied on a voice system for internal andexternal communication. 

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The Challenge

  • AvayaSiemens, and Cisco systems needing support and possibly replacement 
  • Struggles with systems not working together
  • User confusion due to wide and varied systems  
  • Delays in upgrades and support due to COVID-19 

The Solution

  • Support for Siemens system 
  • Strategic roadmap for Cisco transition 
  • Cisco managed services 
  • Cost saving and investment protection 

The Story  

With three main locations in Ashland, Medford, and Grants Pass, Oregon, as well as several other physician and healthcare partners, Asante is the medical crux of this region of the west coastFor years, it relied on legacy phone systems from SiemensAvaya, and Cisco to maintain its hospital network, but as the 2020’s approached it was time to refresh. 

Asante looked to deploy new addition to its Cisco Call Manager that would help increase efficiency and improve communicationEarly in the process, Asante was faced with the difficulty of managing systems from Avaya, Siemens, and Cisco all at once. The wide variety of systems were a source of confusion and frustration for its users. Asante wanted to consolidate these systems to make it easier to continue expanding its Cisco network. 

Continuant had been providing support for Asante’s Avaya and Siemens systems prior to the Cisco migration. Asante decided then to expand the Cisco infrastructure and upgrade each hospital with a commitment to  building in more redundancy. Asante also requested that Continuant help migrate its Ashland hospital using Avaya, to the new Cisco infrastructure. 

COVID-19 forced Asante and Continuant to alter some plans, but still both companies remained focused on completing the mission. The Asante and Continuant teams continued to move the migration forward, getting closer to their goal of a fully unified Cisco solution with each passing month.  

Asante is currently continuing its Cisco migrationWith support and strategy from Continuant, Asante can continue to stay connected with its community to provide the superb level of healthcare their patients are accustomed to. 


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