The story

Incorporated in 1886, the City of Pasadena has a City Council/City Manager form of government, employing more than 2,700 people to serve a diverse population of 142,250 people. Most government business takes place in the historic Pasadena City Hall—a showcase of Spanish Colonial architecture that has become a favorite location for television and filmmakers.

While the old architecture may be a selling point for the city, its old voice technology was not so much. Making do with an antiquated Octel system for the longest time, the City of Pasadena finally decided it was time for a change in 2013. Sending out an RFP for support for its system, Pasadena found its way to a new partner who could solve all its problems.

Continuant came on to support Pasadena’s Nortel and Octel systems, deciding after about a year that a replacement was overdue. Continuant removed the Octel system and replaced it with a new AVST voicemail system. Better yet, Continuant made sure the city was ready to make use of this new system, helping to integrate it with Unified Communications.