The story

For more than 120 years, the company has remained under the leadership of its founding family – the Smucker’s. With 7,700 employees and $7.3 billion in annual revenue, Smucker’s is ranked #414 on the Fortune 500 list. Smucker’s generates roughly equal parts of its revenue from pet foods, coffee, and consumer foods. More than 90% of the company’s sales are in the US.

Smucker’s relied for years on a Cisco Unified Communications solution as well as a PBX system to keep its business intact. Initially, its managed service provider proved to be inadequate, often leaving the company to tackle certain service-related tasks that it firmly believed the provider should have taken care of. Its IT team bore the brunt of this problem. Smucker’s needed a provider that could relieve its staff of this burden.