Though Avaya systems have been the go-to for organizations for decades, especially those with a global reach, they’ve begun to really show their age. Modern businesses require the flexibility and agility of cloud solutions, but many of them, especially the larger ones, struggle to execute a system migration of enterprise magnitude. The process is often difficult and time-consuming, and if done wrong will cause more problems than it solves.
It’s for this reason that companies like AbbVie look for partners like Continuant to help design and deploy their new cloud solutions.
Originally, AbbVie hired Continuant to support its Avaya EMEA (Europe, The Middle East and Africa) systems. This included systems in locations such as Bosnia-Herzegovina, Bulgaria, Ireland, Kuwait, Lebanon, Morocco, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Tunisia, Turkey, and Ukraine.
Once AbbVie realized Continuant could manage its systems on a global scale, AbbVie decided to partner with Continuant for its migration to Microsoft Teams Phone. This migration consisted of 30,000 users at locations all over the world. Continuant managed this by migrating 800 users, at each location, every Tuesday and Thursday.
With the migration complete, AbbVie can rest easy knowing that its communications have vastly improved. The partnership with Continuant remains, through which AbbVie can choose to deploy Teams Calling Managed Services or other solutions any time it needs to scale or optimize their environment.