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On a Mission: How Continuant Helped Nonprofit Hospital Organization Save Big 

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Colorado-based not-for-profit organization, Catholic Health Initiatives is one of the largest Catholic hospital operators in the United States. In 2020, it merged with Dignity to form CommonSpirit Health (CSH). It’s an organization dedicated to both its ministry and industry, looking only to partner with other companies similarly inclined. 

Success Stories-Catholic Health Initiatives Building-Regular Page Image

The Challenge

  • Struggles regarding multiple vendors 
  • Hundreds of systems from Avaya, Nortel, Siemens, and Cisco 
  • Enterprise-level mission-critical voice system with many difficulties

The Solution

  • Single vendor support for all systems in 70 hospitals 
  • 24/7 support for PBX and voice mail 
  • Critical spares and wireless support 
  • Assistance with several Cisco sites during UC migration

The Story

Formed more than two decades ago as the result of the merger of three Catholic hospital systems, and eventually with Dignity, CSH today operates more than 90 sites in some 18 US states: Arkansas, Colorado, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Nebraska, New Mexico, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Washington, and Wisconsin.  

These include large hospitals in urban areas, small rural hospitals, clinics, long-term care and assisted-living facilities, and senior residential facilities.  

With its mission to nurture the healing ministry of the Church, CSH seeks to “lead the transformation of health care to achieve optimal health and well-being for both individuals and the communities we serve, especially those who are poor and vulnerable.”  

All these hospitals were connected via a sprawling PBX system using phones from many different vendors, including Avaya, Nortel, Siemens, and Cisco. All these different vendors made support for this enterprise-level system remarkably difficult. CSH wanted a single point of contact for support in all locations regardless of which vendor its systems came from. 

For a time, that task seemed impossible, but Continuant was still able to step up to the task. Continuant proved to be able to offer 24/7 support for all CSH’s PBX systems and voice mail as well in 70 hospitals and for all vendors. Beyond those 70 hospitals, Continuant was also able to offer critical spares and wireless support.  

From the beginning, Continuant offered both a high level of service and a cost-effective approach to voice system maintenance. Today, Continuant is also assisting CSH during its Unified Communications transition to Cisco UC, including assistance with several Cisco sites. 

Learn more about our PBX Maintenance Services & Cisco Managed Services

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