A Health-Conscious Retailer Selects Vitamin A Supplement for UC System

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Customer Profile

Industry  Retail
Employees  12,000
Locations  138 Nationwide
Customer Since  2006

This customer is known around the U.S. for its fun stores and extensive outdoor clothing and gear. Their 138 stores occupy more than 30 states throughout the U.S.

Since 2006, this customer had utilized Continuant to complete work on its in-store telephone systems. But after ten years, when the customer’s needs demanded a larger-scale support plan, the customer found it easy to get the conversation started with Continuant.

We took a hard look at the business drivers, needs, and goals of the customer; we quickly learned that they required help with more than just their in-store telephone systems. The customer explained that they had spent many years in a sub-par support contract with Avaya, and that Avaya was still supporting the Avaya systems at the customer’s headquarters and call centers. Equipped with the information to make the best recommendation for the customer, we crafted a plan that would meet the customer’s needs and exceed their expectations.

We recommended that the customer leverage Vitamin A, a unique service offering developed by Continuant that is unmatched in the industry.