ADM is working with Continuant in the early stages of a Microsoft Teams transition. As a first step in this journey, Continuant is currently installing Microsoft Azure voice messaging to replace their exchanged unified messaging in 8 locations.
Avaya, Microsoft
Searching for such a solution led the company to Continuant in 2004. Able to provide on-site and remote support for all systems from each of the three vendors, Continuant became 3M’s trusted communication partner. 3M can rely on Continuant to save them time, money, and energy by being its single point of contact, regardless of location.
Avaya, Nortel, Siemens
With nearly 20 years of experience in the industry, it was more than capable of supporting Dana through the transition in every location. Continuant’s goal was to ensure that Dana’s transition would cost them very little in terms of both time and money, providing 24/7 monitoring via its Network Operations Center to resolve issues before they even truly started.
Cisco, Microsoft
In addition to delivering world-class support for 14 of the company’s US-based locations, Continuant is currently working closely with General Dynamics on a Skype for Business Managed Services offering. With more than a decade of history with General Dynamics, Continuant is poised to take on whatever new challenges this leading-edge company presents.
Avaya, Nortel
Now that the first 20,000 Microsoft users have been installed and the Avaya system has all been replaced, Adient and Continuant are making plans to move another 20,000 users to the Microsoft solution.
Five9, Microsoft
Tenet, a leading healthcare services company, operates 80 acute care hospitals, 20 short-stay surgical hospitals, and 470 outpatient centers in 12 US states. Currently, Tenet Health employs some 102,000 professionals and generates $18 billion in revenue annually.
Avaya
Today, this “small potatoes” company—known as ZimmerBiomet Holdings (NYSE: ZBH)—employs 17,500 people worldwide, including operations in 25 countries outside its Warsaw location.
Avaya, Cisco
Continuant provided support for the company’s Avaya system, ensuring it would stay operable throughout the transition process. After that, Continuant added expert insight to help Veritiv gather the right technology so it could build a solution that would best suit its needs.
Avaya
When HCA and Continuant first came together, Continuant supported the healthcare company’s Nortel systems and augmented its staff with an on-site technician. Since then, Continuant has lent a hand in preparing a roadmap for a transition to a new Cisco UC solution.
Nortel, Cisco
A trusted consultant referred Valero to Continuant, who proved to be just the partner they were looking for. Continuant was able to extend the lifespan of Valero’s Avaya system, while also offering better service to them at a more reasonable price.
Avaya
In 2018, Continuant reached a significant milestone with UHS, signing on the company’s one hundredth facility, the Turning Point Care Center in Georgia. In addition to supporting all the Behavioral Health Hospitals for UHS, Continuant also provides system design, implementation, and upgrades for many UHS hospitals nationally.
Avaya
While the initial agreement calls for Continuant to provide managed services for their Cisco systems, Smucker’s is also currently evaluating Continuant’s ability to provide audiovisual solutions, as well as support for their legacy PBX systems that still exist within Smucker’s voice environment.
Cisco
Not only does Continuant keep Tech Data’s fully redundant voice environment in a solid state, regardless of the nature of an outage, but it also provides 24/7 Avaya support with guaranteed service levels, as well as keeping critical spares at Tech Data’s key Call Centers, including two in Florida.
Avaya
Account Manager, Doug Brandt, notes that Univar, which has recently merged with Nexeo Solutions, plans to move its entire IT team to its Chicago headquarters in 2020. As Brandt observes, “Continuant will continue to help Univar keep its systems running smoothly during the transition.”
Continuant came to the cereal company’s rescue, offering support for its Avaya systems that wasn’t contingent on upgrades and didn’t have a strict end of life date. This new contract extended the life of Kellogg’s system, save the company money, and laid the groundwork for an expansion into a new solution.
Avaya
Lear is a company always looking to move forward, but when it planned to transition to Microsoft Skype for Business, it found that it would take a bit longer than ideal. The company needed someone to support its Avaya and Nortel systems until the transition could be completed.
Avaya, Nortel, Microsoft
Continuant still provides T&M support for the healthcare giant’s Avaya systems in at least 8 mission critical locations in the Northeastern United States. As Genesis looks to migrate to new Avaya VOIP systems, Continuant remains positioned to lend a hand in creating this new solution.
Avaya
Though it was no easy task, Continuant has managed support for all 135 locations, keeping the 30-year-old phone systems alive and protecting the Kroger company’s investment as it plans its transition to Cisco.
Cisco, Siemens
Continuant proved able to deliver a peerless customer experience, impressing American Medical Response not just with reduced costs and faster response time, but also with a relationship built on good rapport and friendly interactions.
Merck cites both the high level of service and the cost-saving benefits of working with Continuant. Merck has realized a 60 percent cost savings over the OEM by having Continuant maintain and support its Avaya systems.
Avaya, Cisco
Supporting all nationwide Capital One locations with proactive contact centers, Continuant offered the company much better and more intuitive service at a much more reasonable price. Best of all, Continuant made Capital One’s life much easier with dialer side support and access to Tier III engineers.
Avaya
When managing its voice systems provided by Avaya, Nortel, and Siemens, these hospitals had to deal with several different points of contact with each vendor. What CHS needed was a provider who could offer industry-leading support from only a single point of contact.
Avaya, Nortel, Siemens
Naudasher played a major role in the selection of Continuant to maintain and support all of Cardinal Health’s Siemens systems in 34 key locations, including Cardinal’s Arizona, California, Colorado, Florida, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New York, Ohio, Tennessee, Texas, Utah, Washington, and Wisconsin operations.
Siemens, Microsoft
After more than 10 years of working with Continuant for critical Avaya maintenance and support, Ball continues to look to Continuant for extraordinary customer service as well as for help with its roadmap for the future.
Avaya, Cisco
Continuant has been able to provide technical support, both remote and onsite, for Anixter’s Avaya systems in North and South America. It’s also been able to maintain the same systems in 31 international Anixter locations.
Avaya
Empowering our customers to succeed is the most important thing we do.
Asante is currently continuing its Cisco migration. With support and strategy from Continuant, Asante can continue to stay connected with its community to provide the superb level of healthcare their patients are accustomed to.
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Siemens PBX Support, Cisco Managed Services, Medical
For a company like Hulu, AV is a vital part of presenting the company’s products. Hulu’s event space would need proper lighting and sound with a quality display that could support all kinds of video streaming.
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AV: Large Venue and Auditorium, General
It’s also brought Continuant on to help upgrade and maintain meeting rooms at its location in Canada. These new rooms provide a modern collaboration experience for First Quality’s employees. Beyond that, these rooms allow First Quality’s executives to carry out meetings with other executives around the world.
Read more →
AV: Meeting Rooms, Microsoft Teams, General
Continuant's support for Avaya includes access to Tier III engineers and a world-wide parts guarantee. It also opens the door for a possible migration to a cloud-based solution like Microsoft Teams under the same contract. For Boston Scientific this means that whenever it chooses to transition to the cloud, Continuant can be its one-stop-shop.
Read more →
Avaya PBX Support, Medical
Through its partnership with Continuant, McClatchy has received quality maintenance and support for over ten years. As the company works to change with the times, it can do so with people on the scene to protect its investment in its Avaya voice systems.
Read more →
Avaya PBX Support, General
For the last few decades VMC, like many large healthcare organizations, has utilized an enterprise class Avaya phone system. When VMC’s modular messaging voicemail system stopped working, it didn’t have personnel on hand with the proper experience. With a tight budget and patients to care for, VMC needed a quick and affordable solution.
Read more →
Avaya PBX Support, Medical
From the beginning, Continuant offered both a high level of service and a cost-effective approach to voice system maintenance. Today, Continuant is also assisting CSH during its Unified Communications transition to Cisco UC, including assistance with several Cisco sites.
Read more →
Cisco Managed Services, Avaya PBX Support, Medical
At Continuant’s corporate headquarters, representatives from REI saw Continuant’s meeting rooms in action. With Crestron control systems, industry-leading AV, and a cloud-based collaboration solution with high-quality audio and video conferencing, it didn’t take long before the REI visitors began asking how they could get a few of their own.
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Cisco PBX Support, AV: Meeting Rooms, Retail
As step one of the process, Continuant and TCL have set up Seaco’s Office 365 tenant, while also configuring the voice policies and setup for all users. Afterwards, Continuant will provide 24/7 service desk access, service requests, Microsoft escalation support, and change/incident/problem management.
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Microsoft Teams, General
In time, Continuant plans to roll out the same solution for 6,000 more users, mostly in Canada. All in all, Continuant and TCL are more than happy to offer the benefits of their own technology to Morneau Shepell.
Read more →
Microsoft Teams, Medical
In partnership with Tata Communications Ltd. (TCL), Continuant helped NYK deploy a Microsoft Teams Direct Routing solution. This allowed the company to use Teams for its messaging, meetings, and video collaboration while still being able to make, rout, and record calls through Teams with its existing voice system.
Read more →
Microsoft Teams, General
Continuant, in partnership with Tata Communications Ltd. (TCL), came on to deploy a Microsoft Teams Direct Routing solution for Gardner Denver. With this solution in place, Gardner Denver could utilize all the features of Teams while still making PSTN calls with its existing voice system.
Read more →
Microsoft Teams, Manufacturing
Continuant, in partnership with Tata Communications Ltd (TCL), deployed a Microsoft Teams Direct Routing solution for Dunnhumby. By enabling Direct Routing for Teams, Dunnhumby was able to use this one solution for inbound and outbound communications.
Read more →
Microsoft Teams, General
TCL, in partnership with Continuant, both experts in the voice world, worked together to help Visteon deploy a new Microsoft Phone System, using Direct Routing to enable Microsoft Teams to make PSTN calls. In certain places, such as the company’s Detroit, Michigan headquarters, this new system replaced the old PBX completely.
Read more →
Microsoft Teams, Manufacturing
The services TCL and Continuant provided will prove indispensable as Altisource goes on to make Teams work for all 3,659 of its users. When it comes to Teams training, Altisource and other companies like it can count on Continuant to deliver its own innovative solution.
Read more →
Microsoft Teams, General
Continuant, through its partnership with Tata Communications Ltd (TCL), joined with Pernod Ricard to help set up a Direct Routing Microsoft Teams solution. Now the cloud collaboration and video conferencing functions of Team will work in tandem with the booze producer’s legacy voice system.
Read more →
Microsoft Teams, Manufacturing
Designed and deployed in just a few weeks’ time, the new AV solution Continuant developed has drastically improved the teambuilding capabilities of these spaces significantly. Now, Bungie’s employees have a better way to come together and “punch a hole in the universe.”
Read more →
AV: Large Venue and Auditorium, General
Ordinarily, it’s home to about 20,000 undergraduate students, all of whom rely on an IT help desk peopled by 50 technicians. With the onset of COVID-19 in 2020, the university faced the challenge of taking this team remote. Continuant was able to help them meet that challenge.
Read more →
Five9 Contact Centers, Microsoft Teams, Higher Education
Offering to help the school circumvent the crowded market, Continuant provided a brand-new Crestron video switching and processing system, a QSC audio processing system, MXW microphones, and other state-of-the-art AV implements that helped make their new classrooms incredible.
Read more →
AV: Education Technology, Higher Education
Along with designing this video wall solution, Continuant has provided 24/7 support for it since its deployment. What was once an inflexible, basic system has become a highly replicable and scalable one. With Continuant’s help, this Healthcare pioneer can continue onward into a bright future.
Read more →
AV: Digital Signage and Wayfinding, Medical
For the few thousand Avaya and Nortel users at Univision, Continuant was able to offer maintenance and support that included industry-leading SLA’s—something that was missing under its previous provider. Continuant has continued maintaining Univision’s Avaya and Nortel systems.
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Cisco Managed Services, General
Now that its call management is entirely in the cloud, the city can reliably and efficiently manage its calls without having to worry about crucial parts breaking. It also has a much easier way to ensure its customers can contact its agents whenever they need to.
Read more →
Five9 Contact Centers, Avaya PBX Support, Government
Continuant was able to offer Avaya service at an affordable price. With 24/7 support and access to Tier III engineers, CAMC could continue making its contribution to the health and well being of West Virginia.
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Avaya PBX Support, Medical
ADM is working with Continuant in the early stages of a Microsoft Teams transition. As a first step in this journey, Continuant is currently installing Microsoft Azure voice messaging to replace their exchanged unified messaging in 8 locations.
Read more →
Avaya PBX Support, Microsoft Teams, General
In the words of one of Silgan’s IT executives, “[Continuant] was a great selection. These guys know what they are doing.” Today, Continuant supports Avaya systems at seven Silgan locations—bearing an uncanny resemblance to a “Partner” rather than a “Vendor.”
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Avaya PBX Support, Manufacturing
Prior to the system migration, Continuant managed Encompass’ Avaya systems in more than 20 locations large and small. Now Continuant’s chief task is to oversee the organization’s transition to the new Cisco solution. Today, Continuant supports Avaya systems at seven Silgan locations—bearing an uncanny resemblance to a “Partner” rather than a “Vendor.”
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Cisco Managed Services, Medical
After its spectacular opening event, Sea Mar’s AV system has performed just as intended. With little problems since the beginning, this pillar of the Latin community of Washington has a solution and a partner it can always rely on.
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AV: Large Venue and Auditorium, Medical
Continuant has maintained Cooper’s Avaya systems and voicemail at 33 locations in the US, Canada, and Mexico. Timely and responsive service has ensured the longevity of this partnership.
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Avaya PBX Support, General
With Continuant’s help, Clover Park Technical College has been able to modernize its classrooms and provide a better experience for students and faculty alike. The faculty is excited to use their new systems, and both parties anticipate more good things to come.
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AV: Education Technology, Higher Education
Continuant’s support saved this company both time and money with 24/7 access to onsite critical spares and remote simple service requests.
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Avaya PBX Support, Retail
Continuant was able to help Dentons protect its Avaya investment by keeping the system alive throughout its transition. Additionally, Continuant was able to work with Dentons to get its Cisco migration carried out in a timely manner.
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Avaya PBX Support, Cisco Managed Services, General
USD has been able to benefit from the fact that Continuant never requires that systems be upgraded for reasons related to maintenance and support. Rather, Continuant only recommends upgrades when the upgrade suits the business needs of the client.
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Avaya PBX Support, Higher Education
The University now has access to support from tier III engineers with a knack for troubleshooting. Continuant’s phone support provides quick problem resolution, and it’s been able to upgrade the University’s messaging system without strong arming it into upgrading its PBX system.
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Avaya PBX Support, Higher Education
Continuant has maintained the Avaya System for OSF's 18,145 users and has helped with their migration to Cisco. In addition to that, Continuant has been able to augment OSF's staff with one full-time technician.
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Avaya PBX Support, Medical
As Weyerhaeuser continues to migrate to CISCO, Continuant remains a vital part of this natural resources company’s ability to keep the lines open, assisting Weyerhaeuser with Cisco support and staff augmentation. The relationship has been, and continues to be, “a natural” fit!
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Avaya PBX Support, Cisco Managed Services, Manufacturing
Offering maintenance for an enterprise level Avaya 5.2 systems with 7,700 ports and 2,136 modular messaging subscribers, Continuant gave the hospital better support at a better price. So much better was this price, in fact, that St. Jude save $30,000 a year.
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Avaya PBX Support, Cisco Managed Services, Medical
Continuant provided maintenance for NMMI’s legacy system, working with the school over time to replace it with a new (for the time) Cisco voice and data system. Since then, Continuant has provided managed services for Cisco, allowing the school to leverage its expertise in everything from voice to unified communications.
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Cisco PBX Support, Higher Education
When it came to Microsoft’s UC solutions, TDW didn’t have the insight that it needed to get the right solution. For that, it would need the help of a trusted partner. Continuant was just that partner.
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Avaya PBX Support, General
20 of Shriners’ 22 hospitals have fully upgraded to the new Cisco system. Thus far it’s been a resounding success. Thanks to Continuant, Shriners’ IT staff are free to work on other projects.
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Avaya PBX Support, Cisco Managed Services, Medical
Sending Prisma Health the aid of two on-site technicians, Continuant offered helpful support that helped reduce costs and extend the longevity of the system. Now Prisma Health’s Avaya and Nortel userbase of more than 20,000 could reliably communicate with one another.
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Avaya PBX Support, Cisco Managed Services, Medical
Continuant enables and manages Tata Communications’ ability to provide customers with Microsoft Teams and Phone System. Customers receive carrier grade SIP trunking services from Tata, which enables Continuant to configure Microsoft Teams to make and receive phone calls.
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Microsoft Teams, General
Continuant came on to support Pasadena’s Nortel and Octel systems, deciding after about a year that a replacement was overdue. Continuant removed the Octel system and replaced it with a new AVST voicemail system. Better yet, Continuant made sure the city was ready to make use of this new system, helping to integrate it with Unified Communications.
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Nortel PBX Support, Government
Continuant provided support for TE’s Avaya systems at 26 different locations at a decent price that wasn’t at all contingent on upgrades.
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Avaya PBX Support, General
In 2015, it sent out an RFP for this exact purpose, which got the county in contact with Continuant. Continuant offered King County a cost-effective maintenance plan that could keep its legacy systems running during the transition, and has done so ever since.
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Nortel PBX Support, Government
With excellent customer service at a much more modest price, Continuant was able to support the district’s legacy Avaya systems as well as its AVST voice mail system.
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Avaya PBX Support, General
Because Cornell’s plans include migrating to a unified communication solution from either Cisco or Microsoft, the university plans to continue working with Continuant to keep their extensive Avaya telephone system working well now and throughout the transition.
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Avaya PBX Support, Higher Education
Berklee College of Music chose Continuant to maintain and support its Unify OpenScape Contact Center and Siemens PBX at its Boston and Valencia, Spain, locations.
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Siemens PBX Support, Higher Education
Continuant provides weekly assistance setting up customized routing for 800 numbers, which is a “huge portion of their sales strategies.” With 1800 Avaya users and 75 Call Center agents, Callaway Golf keeps Continuant constantly “teed up” and ready for the next challenge.
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Avaya PBX Support, General
Continuant provides weekly assistance setting up customized routing for 800 numbers, which is a “huge portion of their sales strategies.” With 1800 Avaya users and 75 Call Center agents, Callaway Golf keeps Continuant constantly “teed up” and ready for the next challenge.
Read more →
Microsoft Skype for Business, Manufacturing
With Continuant’s help, Bayer’s 58 systems in more than 20 different states across the country lived long enough to see through the transition. Along with that, Continuant also helped deploy new Cisco systems in at least 4 locations.
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Avaya PBX Support, Cisco Managed Services, Medical
Searching for such a solution led the company to Continuant in 2004. Able to provide on-site and remote support for all systems from each of the three vendors, Continuant became 3M’s trusted communication partner. 3M can rely on Continuant to save them time, money, and energy by being its single point of contact, regardless of location.
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Avaya PBX Support, Nortel PBX Support, Siemens PBX Support, Manufacturing
With nearly 20 years of experience in the industry, it was more than capable of supporting Dana through the transition in every location. Continuant’s goal was to ensure that Dana’s transition would cost them very little.
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Avaya PBX Support, Manufacturing
In addition to delivering world-class support for 14 of the company’s US-based locations, Continuant is currently working closely with General Dynamics on a Skype for Business Managed Services offering. With more than a decade of history with General Dynamics, Continuant is poised to take on whatever new challenges this leading-edge company presents.
Read more →
Avaya PBX Support, Manufacturing
In addition to delivering world-class support for 14 of the company’s US-based locations, Continuant is currently working closely with General Dynamics on a Skype for Business Managed Services offering. With more than a decade of history with General Dynamics, Continuant is poised to take on whatever new challenges this leading-edge company presents.
Read more →
Five9 Contact Centers, Microsoft Teams, Manufacturing
Tenet, a leading healthcare services company, operates 80 acute care hospitals, 20 short-stay surgical hospitals, and 470 outpatient centers in 12 US states. Currently, Tenet Health employs some 102,000 professionals and generates $18 billion in revenue annually.
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Avaya PBX Support, Medical
Today, this “small potatoes” company—known as ZimmerBiomet Holdings (NYSE: ZBH)—employs 17,500 people worldwide, including operations in 25 countries outside its Warsaw location.
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Avaya PBX Support, Cisco Managed Services, Medical
Continuant provided support for the company’s Avaya system, ensuring it would stay operable throughout the transition process. After that, Continuant added expert insight to help Veritiv gather the right technology so it could build a solution that would best suit its needs.
Read more →
Avaya PBX Support, General
When HCA and Continuant first came together, Continuant supported the healthcare company’s Nortel systems and augmented its staff with an on-site technician. Since then, Continuant has lent a hand in preparing a roadmap for a transition to a new Cisco UC solution.
Read more →
Nortel PBX Support, Cisco Managed Services, Medical
A trusted consultant referred Valero to Continuant, who proved to be just the partner they were looking for. Continuant was able to extend the lifespan of Valero’s Avaya system, while also offering better service to them at a more reasonable price.
Read more →
Avaya PBX Support, General
In 2018, Continuant reached a significant milestone with UHS, signing on the company’s one hundredth facility, the Turning Point Care Center in Georgia. In addition to supporting all the Behavioral Health Hospitals for UHS, Continuant also provides system design, implementation, and upgrades for many UHS hospitals nationally.
Read more →
Avaya PBX Support, Medical
While the initial agreement calls for Continuant to provide managed services for their Cisco systems, Smucker’s is also currently evaluating Continuant’s ability to provide audiovisual solutions, as well as support for their legacy PBX systems that still exist within Smucker’s voice environment.
Read more →
Cisco PBX Support, General
Not only does Continuant keep Tech Data’s fully redundant voice environment in a solid state, regardless of the nature of an outage, but it also provides 24/7 Avaya support with guaranteed service levels, as well as keeping critical spares at Tech Data’s key Call Centers, including two in Florida.
Read more →
Avaya PBX Support, General
Account Manager, Doug Brandt, notes that Univar, which has recently merged with Nexeo Solutions, plans to move its entire IT team to its Chicago headquarters in 2020. As Brandt observes, “Continuant will continue to help Univar keep its systems running smoothly during the transition.”
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Avaya PBX Support, Nortel PBX Support, Siemens PBX Support, General
Continuant came to the cereal company’s rescue, offering support for its Avaya systems that wasn’t contingent on upgrades and didn’t have a strict end of life date. This new contract extended the life of Kellogg’s system, save the company money, and laid the groundwork for an expansion into a new solution.
Read more →
Avaya PBX Support, Manufacturing
Continuant still provides T&M support for the healthcare giant’s Avaya systems in at least 8 mission critical locations in the Northeastern United States. As Genesis looks to migrate to new Avaya VOIP systems, Continuant remains positioned to lend a hand in creating this new solution.
Read more →
Avaya PBX Support, Medical
Lear is a company always looking to move forward, but when it planned to transition to Microsoft Skype for Business, it found that it would take a bit longer than ideal. The company needed someone to support its Avaya and Nortel systems until the transition could be completed.
Read more →
Avaya PBX Support, Microsoft Teams, Manufacturing
Though it was no easy task, Continuant has managed support for all 135 locations, keeping the 30-year-old phone systems alive and protecting the Kroger company’s investment as it plans its transition to Cisco.
Read more →
Siemens PBX Support, Retail
Continuant proved able to deliver a peerless customer experience, impressing American Medical Response not just with reduced costs and faster response time, but also with a relationship built on good rapport and friendly interactions.
Read more →
Avaya PBX Support, Medical
When managing its voice systems provided by Avaya, Nortel, and Siemens, these hospitals had to deal with several different points of contact with each vendor. What CHS needed was a provider who could offer industry-leading support from only a single point of contact.
Read more →
Avaya PBX Support, General
Supporting all nationwide Capital One locations with proactive contact centers, Continuant offered the company much better and more intuitive service at a much more reasonable price. Best of all, Continuant made Capital One’s life much easier with dialer side support and access to Tier III engineers.
Read more →
Avaya PBX Support, Nortel PBX Support, Siemens PBX Support, Medical
Naudasher played a major role in the selection of Continuant to maintain and support all of Cardinal Health’s Siemens systems in 34 key locations, including Cardinal’s Arizona, California, Colorado, Florida, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New York, Ohio, Tennessee, Texas, Utah, Washington, and Wisconsin operations.
Read more →
Siemens PBX Support, Medical
After more than 10 years of working with Continuant for critical Avaya maintenance and support, Ball continues to look to Continuant for extraordinary customer service as well as for help with its roadmap for the future.
Read more →
Avaya PBX Support, Cisco Managed Services, Manufacturing
Continuant has been able to provide technical support, both remote and onsite, for Anixter’s Avaya systems in North and South America. It’s also been able to maintain the same systems in 31 international Anixter locations.
Read more →
Avaya PBX Support, Manufacturing
Merck cites both the high level of service and the cost-saving benefits of working with Continuant. Merck has realized a 60 percent cost savings over the OEM by having Continuant maintain and support its Avaya systems.
Read more →
Avaya PBX Support, Cisco Managed Services, Medical
It’s also brought Continuant on to help upgrade and maintain meeting rooms at its location in Canada. These new rooms provide a modern collaboration experience for First Quality’s employees. Beyond that, these rooms allow First Quality’s executives to carry out meetings with other executives around the world.
Retail, Audio Video, Teams
Continuant's support for Avaya includes access to Tier III engineers and a world-wide parts guarantee. It also opens the door for a possible migration to a cloud-based solution like Microsoft Teams under the same contract. For Boston Scientific this means that whenever it chooses to transition to the cloud, Continuant can be its one-stop-shop.
Avaya, Healthcare
Through its partnership with Continuant, McClatchy has received quality maintenance and support for over ten years. As the company works to change with the times, it can do so with people on the scene to protect its investment in its Avaya voice systems.
AvayaFor the last few decades VMC, like many large healthcare organizations, has utilized an enterprise class Avaya phone system. When VMC’s modular messaging voicemail system stopped working, it didn’t have personnel on hand with the proper experience. With a tight budget and patients to care for, VMC needed a quick and affordable solution.
Avaya, Cisco, Healthcare
From the beginning, Continuant offered both a high level of service and a cost-effective approach to voice system maintenance. Today, Continuant is also assisting CSH during its Unified Communications transition to Cisco UC, including assistance with several Cisco sites.
Cisco, Avaya, Nortel, Siemens, Healthcare
At Continuant’s corporate headquarters, representatives from REI saw Continuant’s meeting rooms in action. With Crestron control systems, industry-leading AV, and a cloud-based collaboration solution with high-quality audio and video conferencing, it didn’t take long before the REI visitors began asking how they could get a few of their own.
Cisco, Retail
As step one of the process, Continuant and TCL have set up Seaco’s Office 365 tenant, while also configuring the voice policies and setup for all users. Afterwards, Continuant will provide 24/7 service desk access, service requests, Microsoft escalation support, and change/incident/problem management.
Microsoft
In time, Continuant plans to roll out the same solution for 6,000 more users, mostly in Canada. All in all, Continuant and TCL are more than happy to offer the benefits of their own technology to Morneau Shepell.
Microsoft, Retail
In partnership with Tata Communications Ltd. (TCL), Continuant helped NYK deploy a Microsoft Teams Direct Routing solution. This allowed the company to use Teams for its messaging, meetings, and video collaboration while still being able to make, rout, and record calls through Teams with its existing voice system.
Microsoft
Continuant, in partnership with Tata Communications Ltd. (TCL), came on to deploy a Microsoft Teams Direct Routing solution for Gardner Denver. With this solution in place, Gardner Denver could utilize all the features of Teams while still making PSTN calls with its existing voice system.
Microsoft, Retail
Continuant, in partnership with Tata Communications Ltd (TCL), deployed a Microsoft Teams Direct Routing solution for Dunnhumby. By enabling Direct Routing for Teams, Dunnhumby was able to use this one solution for inbound and outbound communications.
Microsoft
TCL, in partnership with Continuant, both experts in the voice world, worked together to help Visteon deploy a new Microsoft Phone System, using Direct Routing to enable Microsoft Teams to make PSTN calls. In certain places, such as the company’s Detroit, Michigan headquarters, this new system replaced the old PBX completely.
Microsoft
The services TCL and Continuant provided will prove indispensable as Altisource goes on to make Teams work for all 3,659 of its users. When it comes to Teams training, Altisource and other companies like it can count on Continuant to deliver its own innovative solution.
Microsoft
Continuant, through its partnership with Tata Communications Ltd (TCL), joined with Pernod Ricard to help set up a Direct Routing Microsoft Teams solution. Now the cloud collaboration and video conferencing functions of Team will work in tandem with the booze producer’s legacy voice system.
Microsoft, Retail
Designed and deployed in just a few weeks’ time, the new AV solution Continuant developed has drastically improved the teambuilding capabilities of these spaces significantly. Now, Bungie’s employees have a better way to come together and “punch a hole in the universe.”
Audio Video
Ordinarily, it’s home to about 20,000 undergraduate students, all of whom rely on an IT help desk peopled by 50 technicians. With the onset of COVID-19 in 2020, the university faced the challenge of taking this team remote. Continuant was able to help them meet that challenge.
Five9, Microsoft, Education
Offering to help the school circumvent the crowded market, Continuant provided a brand-new Crestron video switching and processing system, a QSC audio processing system, MXW microphones, and other state-of-the-art AV implements that helped make their new classrooms incredible.
Audio Video
Along with designing this video wall solution, Continuant has provided 24/7 support for it since its deployment. What was once an inflexible, basic system has become a highly replicable and scalable one. With Continuant’s help, this Healthcare pioneer can continue onward into a bright future.
Audio Video, Healthcare
For the few thousand Avaya and Nortel users at Univision, Continuant was able to offer maintenance and support that included industry-leading SLA’s—something that was missing under its previous provider. Continuant has continued maintaining Univision’s Avaya and Nortel systems.
Avaya, Nortel, Cisco
Now that its call management is entirely in the cloud, the city can reliably and efficiently manage its calls without having to worry about crucial parts breaking. It also has a much easier way to ensure its customers can contact its agents whenever they need to.
Five9, Government
Continuant was able to offer Avaya service at an affordable price. With 24/7 support and access to Tier III engineers, CAMC could continue making its contribution to the health and well being of West Virginia.
Avaya, Healthcare
ADM is working with Continuant in the early stages of a Microsoft Teams transition. As a first step in this journey, Continuant is currently installing Microsoft Azure voice messaging to replace their exchanged unified messaging in 8 locations.
Avaya, Microsoft
In the words of one of Silgan’s IT executives, “[Continuant] was a great selection. These guys know what they are doing.” Today, Continuant supports Avaya systems at seven Silgan locations—bearing an uncanny resemblance to a “Partner” rather than a “Vendor.”
Avaya
Prior to the system migration, Continuant managed Encompass’ Avaya systems in more than 20 locations large and small. Now Continuant’s chief task is to oversee the organization’s transition to the new Cisco solution.
Cisco, Healthcare
After its spectacular opening event, Sea Mar’s AV system has performed just as intended. With little problems since the beginning, this pillar of the Latin community of Washington has a solution and a partner it can always rely on.
Audio Video
Continuant has maintained Cooper’s Avaya systems and voicemail at 33 locations in the US, Canada, and Mexico. Timely and responsive service has ensured the longevity of this partnership.
Avaya
With Continuant’s help, Clover Park Technical College has been able to modernize its classrooms and provide a better experience for students and faculty alike. The faculty is excited to use their new systems, and both parties anticipate more good things to come.
Audio Video, Education
Continuant’s support saved this company both time and money with 24/7 access to onsite critical spares and remote simple service requests.
Avaya, Retail
Continuant was able to help Dentons protect its Avaya investment by keeping the system alive throughout its transition. Additionally, Continuant was able to work with Dentons to get its Cisco migration carried out in a timely manner.
Avaya, Cisco
USD has been able to benefit from the fact that Continuant never requires that systems be upgraded for reasons related to maintenance and support. Rather, Continuant only recommends upgrades when the upgrade suits the business needs of the client.
Avaya, Education
The University now has access to support from tier III engineers with a knack for troubleshooting. Continuant’s phone support provides quick problem resolution, and it’s been able to upgrade the University’s messaging system without strong arming it into upgrading its PBX system.
Avaya, Education
Continuant has maintained the Avaya System for OSF's 18,145 users and has helped with their migration to Cisco. In addition to that, Continuant has been able to augment OSF's staff with one full-time technician.
Avaya, Healthcare
As Weyerhaeuser continues to migrate to CISCO, Continuant remains a vital part of this natural resources company’s ability to keep the lines open, assisting Weyerhaeuser with Cisco support and staff augmentation. The relationship has been, and continues to be, “a natural” fit!
Avaya, Nortel, Cisco, Retail
Offering maintenance for an enterprise level Avaya 5.2 systems with 7,700 ports and 2,136 modular messaging subscribers, Continuant gave the hospital better support at a better price. So much better was this price, in fact, that St. Jude save $30,000 a year.
Avaya, Cisco, Healthcare
Continuant provided maintenance for NMMI’s legacy system, working with the school over time to replace it with a new (for the time) Cisco voice and data system. Since then, Continuant has provided managed services for Cisco, allowing the school to leverage its expertise in everything from voice to unified communications.
Cisco, Education
When it came to Microsoft’s UC solutions, TDW didn’t have the insight that it needed to get the right solution. For that, it would need the help of a trusted partner. Continuant was just that partner.
Avaya, Microsoft
20 of Shriners’ 22 hospitals have fully upgraded to the new Cisco system. Thus far it’s been a resounding success. Thanks to Continuant, Shriners’ IT staff are free to work on other projects.
Avaya, Cisco, Audio Video, Healthcare
Sending Greenville the aid of two on-site technicians, Continuant offered helpful support that helped reduce costs and extend the longevity of the system. Now Greenville’s Avaya and Nortel userbase of more than 20,000 could reliably communicate with one another.
Avaya, Nortel, Cisco, Healthcare
Continuant enables and manages Tata Communications’ ability to provide customers with Microsoft Teams and Phone System. Customers receive carrier grade SIP trunking services from Tata, which enables Continuant to configure Microsoft Teams to make and receive phone calls.
Cisco, Microsoft
Continuant came on to support Pasadena’s Nortel and Octel systems, deciding after about a year that a replacement was overdue. Continuant removed the Octel system and replaced it with a new AVST voicemail system. Better yet, Continuant made sure the city was ready to make use of this new system, helping to integrate it with Unified Communications.
Nortel, Government
Continuant provided support for TE’s Avaya systems at 26 different locations at a decent price that wasn’t at all contingent on upgrades.
Avaya
In 2015, it sent out an RFP for this exact purpose, which got the county in contact with Continuant. Continuant offered King County a cost-effective maintenance plan that could keep its legacy systems running during the transition, and has done so ever since.
Nortel, Government
With excellent customer service at a much more modest price, Continuant was able to support the district’s legacy Avaya systems as well as its AVST voice mail system.
Avaya, Education
Because Cornell’s plans include migrating to a unified communication solution from either Cisco or Microsoft, the university plans to continue working with Continuant to keep their extensive Avaya telephone system working well now and throughout the transition.
Avaya, Education
Continuant proved to be able to offer 24/7 support for all CHI’s PBX systems and voice mail as well in 70 hospitals and for all vendors. Beyond those 70 hospitals, Continuant was also able to offer critical spares and wireless support.
Avaya, Nortel, Siemens, Cisco, Healthcare
Berklee College of Music chose Continuant to maintain and support its Unify OpenScape Contact Center and Siemens PBX at its Boston and Valencia, Spain, locations.
Siemens, Education
Continuant provides weekly assistance setting up customized routing for 800 numbers, which is a “huge portion of their sales strategies.” With 1800 Avaya users and 75 Call Center agents, Callaway Golf keeps Continuant constantly “teed up” and ready for the next challenge.
Avaya, Retail
Today, a dedicated Named Account Manager serves as the single point-of-contact for all concerns, so that Ascend knows and trusts that Continuant is handling the situation.
Avaya
With Continuant’s help, Bayer’s 58 systems in more than 20 different states across the country lived long enough to see through the transition. Along with that, Continuant also helped deploy new Cisco systems in at least 4 locations.
Avaya, Cisco, Siemens, Healthcare
Searching for such a solution led the company to Continuant in 2004. Able to provide on-site and remote support for all systems from each of the three vendors, Continuant became 3M’s trusted communication partner. 3M can rely on Continuant to save them time, money, and energy by being its single point of contact, regardless of location.
Avaya, Nortel, Siemens
With nearly 20 years of experience in the industry, it was more than capable of supporting Dana through the transition in every location. Continuant’s goal was to ensure that Dana’s transition would cost them very little in terms of both time and money, providing 24/7 monitoring via its Network Operations Center to resolve issues before they even truly started.
Cisco, Microsoft
In addition to delivering world-class support for 14 of the company’s US-based locations, Continuant is currently working closely with General Dynamics on a Skype for Business Managed Services offering. With more than a decade of history with General Dynamics, Continuant is poised to take on whatever new challenges this leading-edge company presents.
Avaya, Nortel
Now that the first 20,000 Microsoft users have been installed and the Avaya system has all been replaced, Adient and Continuant are making plans to move another 20,000 users to the Microsoft solution.
Five9, Microsoft
Tenet, a leading healthcare services company, operates 80 acute care hospitals, 20 short-stay surgical hospitals, and 470 outpatient centers in 12 US states. Currently, Tenet Health employs some 102,000 professionals and generates $18 billion in revenue annually.
Avaya
Today, this “small potatoes” company—known as ZimmerBiomet Holdings (NYSE: ZBH)—employs 17,500 people worldwide, including operations in 25 countries outside its Warsaw location.
Avaya, Cisco
Continuant provided support for the company’s Avaya system, ensuring it would stay operable throughout the transition process. After that, Continuant added expert insight to help Veritiv gather the right technology so it could build a solution that would best suit its needs.
Avaya
When HCA and Continuant first came together, Continuant supported the healthcare company’s Nortel systems and augmented its staff with an on-site technician. Since then, Continuant has lent a hand in preparing a roadmap for a transition to a new Cisco UC solution.
Nortel, Cisco
A trusted consultant referred Valero to Continuant, who proved to be just the partner they were looking for. Continuant was able to extend the lifespan of Valero’s Avaya system, while also offering better service to them at a more reasonable price.
Avaya
In 2018, Continuant reached a significant milestone with UHS, signing on the company’s one hundredth facility, the Turning Point Care Center in Georgia. In addition to supporting all the Behavioral Health Hospitals for UHS, Continuant also provides system design, implementation, and upgrades for many UHS hospitals nationally.
Avaya
While the initial agreement calls for Continuant to provide managed services for their Cisco systems, Smucker’s is also currently evaluating Continuant’s ability to provide audiovisual solutions, as well as support for their legacy PBX systems that still exist within Smucker’s voice environment.
Cisco
Not only does Continuant keep Tech Data’s fully redundant voice environment in a solid state, regardless of the nature of an outage, but it also provides 24/7 Avaya support with guaranteed service levels, as well as keeping critical spares at Tech Data’s key Call Centers, including two in Florida.
Avaya
Account Manager, Doug Brandt, notes that Univar, which has recently merged with Nexeo Solutions, plans to move its entire IT team to its Chicago headquarters in 2020. As Brandt observes, “Continuant will continue to help Univar keep its systems running smoothly during the transition.”
Avaya
Continuant came to the cereal company’s rescue, offering support for its Avaya systems that wasn’t contingent on upgrades and didn’t have a strict end of life date. This new contract extended the life of Kellogg’s system, save the company money, and laid the groundwork for an expansion into a new solution.
Avaya
Continuant still provides T&M support for the healthcare giant’s Avaya systems in at least 8 mission critical locations in the Northeastern United States. As Genesis looks to migrate to new Avaya VOIP systems, Continuant remains positioned to lend a hand in creating this new solution.
Avaya
Lear is a company always looking to move forward, but when it planned to transition to Microsoft Skype for Business, it found that it would take a bit longer than ideal. The company needed someone to support its Avaya and Nortel systems until the transition could be completed.
Avaya, Nortel, Microsoft
Though it was no easy task, Continuant has managed support for all 135 locations, keeping the 30-year-old phone systems alive and protecting the Kroger company’s investment as it plans its transition to Cisco.
Cisco, Siemens
Continuant proved able to deliver a peerless customer experience, impressing American Medical Response not just with reduced costs and faster response time, but also with a relationship built on good rapport and friendly interactions.
Avaya, Healthcare
Merck cites both the high level of service and the cost-saving benefits of working with Continuant. Merck has realized a 60 percent cost savings over the OEM by having Continuant maintain and support its Avaya systems.
Avaya, Cisco
Supporting all nationwide Capital One locations with proactive contact centers, Continuant offered the company much better and more intuitive service at a much more reasonable price. Best of all, Continuant made Capital One’s life much easier with dialer side support and access to Tier III engineers.
Avaya
When managing its voice systems provided by Avaya, Nortel, and Siemens, these hospitals had to deal with several different points of contact with each vendor. What CHS needed was a provider who could offer industry-leading support from only a single point of contact.
Avaya, Nortel, Siemens, Healthcare
Naudasher played a major role in the selection of Continuant to maintain and support all of Cardinal Health’s Siemens systems in 34 key locations, including Cardinal’s Arizona, California, Colorado, Florida, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New York, Ohio, Tennessee, Texas, Utah, Washington, and Wisconsin operations.
Siemens, Microsoft
After more than 10 years of working with Continuant for critical Avaya maintenance and support, Ball continues to look to Continuant for extraordinary customer service as well as for help with its roadmap for the future.
Avaya, Cisco
Continuant has been able to provide technical support, both remote and onsite, for Anixter’s Avaya systems in North and South America. It’s also been able to maintain the same systems in 31 international Anixter locations.
Avaya