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Another Healthcare Information and Management Systems Society (HIMSS) event has come and gone, and if you didn’t make it to Las Vegas this year, don’t worry—we’ve got you covered. As always, the event was buzzing with innovation, bold ideas, and some seriously impressive tech that’s changing the way healthcare organizations communicate, collaborate, and care for patients.
So, what were the hottest trends that had everyone talking? Let’s break it down, countdown style, while sharing Continuant’s best practices.
Let’s start with lucky number 7.
We all knew AI would dominate HIMSS this year, but instead of the overhyped “AI will replace doctors” narrative, discussions focused on practical applications—AI that actually supports healthcare professionals instead of overwhelming them.
Think AI-driven clinical decision support, predictive analytics for patient outcomes, and automation of repetitive admin tasks to reduce clinician burnout.
A notable advancement in the AI landscape is the emergence of Agentic AI—systems capable of autonomous decision-making and task execution without continuous human oversight. These AI agents are transforming various facets of healthcare:
AI-driven customer service and patient engagement were major talking points, and it’s right in line with what we’re already doing with AI-powered CCaaS solutions. Healthcare providers need frictionless, automated communication workflows—from virtual patient interactions to intelligent call routing.
The dream of seamless data exchange across health systems is moving closer to reality, with FHIR, TEFCA, and real-time health information sharing at the forefront of conversations. Healthcare organizations want systems that actually talk to each other, and vendors are under pressure to deliver.
We’re always working to help healthcare providers simplify their communications infrastructure—whether it’s integrating legacy PBX systems with modern UCaaS solutions or ensuring that voice, video, and messaging platforms work together seamlessly.
After all, what good is real-time patient data if your clinical teams can’t communicate in real time, too?
Healthcare organizations are under constant cyberattack, and at HIMSS 2025, zero-trust security was the phrase of the week. Between ransomware threats and compliance requirements, hospitals and clinics are rethinking how they protect sensitive data without disrupting operations.
We help healthcare organizations secure their communications—from protecting voice networks against cyber threats to ensuring HIPAA-compliant collaboration tools. Our expertise in managed services means we’re not just reacting to threats; we’re proactively keeping communications secure.
Gone are the days of calling a doctor’s office and sitting on hold. HIMSS was packed with solutions that put patients in control of their own healthcare journeys through mobile apps, automated scheduling, and digital-first engagement.
We’re helping hospitals and clinics build frictionless patient engagement experiences with CCaaS solutions that support IVR, automated scheduling, and real-time chatbots—so patients get what they need without getting frustrated.
Clinicians, administrative staff, and even patient support teams are working in hybrid and remote environments. Healthcare organizations are now searching for secure, flexible communication tools that enable teams to collaborate across locations.
Whether it’s deploying Teams, Zoom, or Webex Calling for secure, compliant communication or migrating hospitals from outdated PBX systems to cloud-based UCaaS, we’re helping healthcare organizations modernize their communication infrastructure without downtime.
Virtual care has stabilized post-pandemic, but it’s clear that the next wave of telehealth isn’t just about video calls—it’s about integrating virtual care seamlessly into the patient journey with better connectivity, analytics, and follow-up workflows.
Telehealth only works when communication tools work flawlessly. We help ensure hospitals and clinics have reliable, high-quality voice and video solutions—so when a virtual care appointment starts, there are zero connectivity headaches.
The biggest takeaway? Healthcare is moving toward real-time everything. Real-time data, real-time decision-making, and real-time communication between clinicians, staff, and patients. The organizations that can eliminate silos and enable instant collaboration are the ones that will lead the next decade of healthcare innovation.
At the heart of all these trends is one major need: communication that just works. Whether it’s supporting hospitals through cloud migrations, securing their voice networks, or helping them adopt AI-powered patient engagement, our mission is to make real-time collaboration in healthcare effortless.
HIMSS 2025 gave us plenty to think about—and more importantly, plenty of opportunities to help healthcare organizations solve real problems.
For Continuant, that means:
We’re already looking ahead to HIMSS 2026, but in the meantime—if you’re in healthcare IT and looking to modernize how your teams and patients communicate, let’s talk.
