Avaya Systems Maintenance and Support

For more than 20 years, Continuant has helped Avaya system owners keep their systems running smoothly.

You need your Avaya system to perform like it did the day you bought it.

In today's changing industry that can present its challenges. Where do you get parts in case of a system outage? Is your system approaching End of Manufacturer Support (EoMS)? What about Avaya's Extended Support Policy? Are there other options outside of Avaya themselves?

Our co-founder has written a conducive summary of a recent blog series that we produced on Avaya's systems and services. In it, you'll read about:

  • The history of Avaya, its practices, and its place in the industry
  • What the future has in store for managed services and unified communications
  • How a third party maintenance contract can better support your system and save you money

Download a free copy today and learn how to prepare yourself for the future. 

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Download Your Copy
Avaya Systems Maintenance, Support & Managed Services
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24/7 Support

Real-time alarm monitoring and technical support.
 
 
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Global Coverage

Maintaining endpoints in nearly 100 countries.
 
 
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Forward Thinking

Solutions architects to help you plan for the future.
 
 
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Avaya Systems Maintenance

 

When you begin working with Continuant for Avaya Maintenance and Support, our first order of business is to visit your site, inventory your equipment, and record all relevant details such as make, model, configuration, authentication, and environment. We will perform initial preventative maintenance, secure your system, setup remote access capabilities, and initiate alarming to our Network Operations Center (NOC).

Our NOC instantly notifies our manufacturer-certified engineers, who will immediately call the alarming system and begin to resolve the problem.

 

 

The Continuant Service Promise - We Are Here for You

For Continuant, “here” means that we are US-based, and it also means we will take care of you and your business 24x7x365. We also offer:



  •  Ongoing real-time alarm monitoring and technical hotline support.
  • Industry-leading Service Level Agreements with an optional guaranteed time to restore.

  • Rapid access to a US-based team of Avaya Tier 3 Engineers.

  • A dedicated Named Account Manager and customer service team that knows you, knows your business, and proactively works with you to ensure that your systems are working at peak efficiency and availability. This team serves as a true single point of contact.


  • A parts guarantee, whether your systems are the latest release, or are End of Manufacturer Support.

  • Rapid onsite repair and parts replacement anywhere in the world.

  • Access to a team that has a high level of multi-vendor expertise.

  • Access to our Design Engineers and Solutions Architects help you plan for the future, while taking a vendor-neutral approach to evaluating solutions from major brands such as Cisco and Microsoft.

How do you know you're asking the right questions? 

When considering to commit to Avaya's Extended Support or to have a Third Party Maintenance provider (TPM) do the heavy lifting for you, it is important to ask the right questions. We have created a simple checklist to set you up for success in the decision-making process.

The checklist will help you ask questions regarding:

  • Avaya's Extended Support services 
  • Working with a Third-Party Maintenance provider 
  • Potentially upgrading to a UC solution
View Checklist
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UC planning, Implementation, and Proactive Monitoring


Continuant’s experts can work with you to implement first-class UC services across all Avaya Unified Communications platforms. Our dedicated Avaya engineers and expert architects will work to customize the unique Avaya UC Solution for your enterprise.

Whether you have a complete Avaya UC solution or work in a multi-vendor environment, Continuant’s experts can help increase your productivity with a customized UC solution that meets your needs.

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Supported Systems and Applications 


Continuant can proactively locate and identify voice quality or communications problems in real-time.  We support all major Avaya systems:

  • Avaya Aura® Platform
  • Avaya one-X® Communicator
  • Avaya one-X® Mobile
  • Unified Messaging
  • Avaya Aura® Conferencing
  • Avaya Flare® Experience
  • Avaya IP Office®
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Proactive Contact/Predictive Dialing

 
If you integrate the Avaya Proactive Contact/Predictive Dialing System (PCS/PDS) into your contact center strategy, Continuant will develop a maintenance and support plan that gives you the right solution and backing to assure that your PCS/PDS delivers consistent, reliable, optimized results.  Continuant also offers a more flexible, more agent-intuitive user interface (API).

“The service we have received from our account team since we moved from Avaya maintenance has been incredible.  The only thing you could have done to better serve us is to have transitioned us years ago!”
– Kitt Leonard, Tucson Medical Center

Questions?

Schedule a no-obligation call with one of our experts.

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