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End of Manufacturer Support for Avaya CM7: What’s Next?

Bruce Shelby
April 16, 2020
Once the CM8 became available in July 2018, Avaya announced End of Sale (EoS) for the Avaya Aura Communication Manager R7, also known as CM7. As part of the EoS announcement, CM7 will also move to End of Manufacturer Support (EoMS) status.


Avaya’s End of Manufacturer Support (EoMS) Explained

The following is an excerpt from Avaya’s announcement:

End of Manufacturer Support (EoMS): Avaya will no longer provide on this software release Bug Fix, Patches, Design Root Cause Analysis, Feature Enhancements, or Security Updates (i.e. if a new vulnerability is identified customer must move to the current software release level for resolution).”

Once a system has reached EoMS, Avaya will no longer develop patches for it. Parts will also be difficult to acquire. Avaya will replace them, but only on a "best-effort" basis. Avaya support, therefore, may not be the most cost-effective option for users of systems past EoMS.

Want to know how we can keep your CM7.0 running like the day you bought it? Download our Capabilities Statement to learn more about our world-class PBX Support offering. Download PBX Support Capabilities Statement (PDF)

Avaya Systems and Major Transitions

Many Avaya users have chosen to upgrade to the CM8. At the same time, other users are looking for a way to keep their systems running while reducing costs.

Most Avaya users will eventually transition to the cloud and deploy a unified communication (UC) solution. These include Microsoft Teams, Cisco WebEx, and Zoom. Transitioning to one of these solutions will take time, especially for large organizations.

Your organization will need to maintain communications during this transition. You can do so by continuing to use your Avaya system beyond its EoMS date. To maintain efficiency, however, you'll need to make sure it still runs with minimal downtime.

Extend the Life of Your Avaya CM7

If you want to keep your CM7 after EoMS, you won't get the support you need from Avaya. You'll need help from a Third-Party Maintenance provider, like Continuant, to make sure it runs like the day you bought it. For more than 25 years, we have been offering world-class PBX support to organizations across the globe. We've helped them save money by dramatically extending the life of their legacy systems.

Request a quote today and download our PBX Support Capabilities Statement to find out how our services can keep your CM7.0 running for as long as you need. 

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* Editor's Note: This article was originally published in April 2020 and has been revamped and updated for accuracy and comprehensiveness.

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