How Avaya, and other OEMs keep companies locked into their platforms.
When your Avaya system was installed, chances are, Avaya locked you into a contract that required you to use Avaya’s maintenance and support.
Like any system, yours came with a few bugs. Patches were written by Avaya to fix the bugs. The only way to get the patches was to purchase an expensive Avaya support contract. Next, Avaya warned that soon your system would no longer be supported, causing you to upgrade. Leading to more bugs. More patches. And more expensive Avaya support.
You have now entered the OEM Cycle of Dependence.
Stopping this cycle by yourself can be difficult and if you try, you may be overloading your IT staff with routine maintenance, system monitoring, diagnostics and repair issues, and replacement part requests.
When it comes to the maintenance and support of your Avaya system, Continuant is with you for the long haul.
Continuant provides twenty-four seven real-time alarm monitoring and technical hotline support, freeing up your resources when you need them most.
Every customer has direct access to a dedicated Continuant Account Manager, who works with our Avaya engineers to solve problems when they arise.
And when it comes to strategic planning, Continuant employs design engineers and solution architects who can help you create a long-term strategy that fits your timeline and budget.
Break the OEM cycle of dependence.
Want to read more on Avaya Support
Our co-founder wrote a 5 part series on Avaya Support and how a Third Party Maintenance provider (TPM)
could be the solution you are looking for.
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