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    Posts by Mike Hanks

    About the Author

    As Director of Microsoft Solutions and Services, Mike Hanks leads the Continuant team in program management and sales of solutions and services for Microsoft Intelligent Communications. While at Continuant, Mike has worked in many key areas, including Cloud, Strategy, Sales, Customer Service, and Operations, where he led efforts in project management, marketing, market analysis, and Service Strategy and Design—important ITIL functions.