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Migrating to Microsoft Teams from a PBX

Mike Hanks
March 1, 2019

You have relied on your legacy PBX phone system for years. Now, you're looking to transition to the cloud and find a new solution. It’s time to begin a PBX migration and deploy a cloud-based unified communication solution like Microsoft Teams.

Why You Should Consider Migrating to Microsoft Teams

A whole new communication methodology that meets the demands of the modern world can be found in Microsoft Teams. This solution includes messaging, meetings, voice and video calling, app integration, file storage, and file sharing.

It’s common in the modern workplace for an individual to be on multiple teams. In Microsoft Teams, users can easily set up multiple channels for different teams or projects. This keeps collaboration on a particular subject carefully organized and in one readable space.

To top it off, Teams offers intuitive scheduling, file sharing, and note-taking for meetings. All it takes is a few clicks and your team can have an effective video conference. Microsoft Whiteboard and Together Mode in Teams also create more immersive meeting experiences to help your users stay engaged.

Microsoft also offers Calling in Teams with Calling Plan and Direct Routing. Direct Routing in particular allows organizations to integrate their PBX systems and analog devices into Teams. Your organization will be able to collaborate effectively and reduce costs with a truly unified communications solution.

To show just how much Teams can benefit your organization, we have created a story for you. This is A Day in the Life of a Microsoft Teams User.

A Day in the Life of a Microsoft Teams User

It's early in the morning and you’ve just woken up. Someone on your team has an important question that needs to be answered as soon as possible. They've sent you an urgent message on the secure Teams phone app, and you can reply before the day even begins.

Now, the workday is in full-swing. As you walk into the office, you post a "good morning" message in your team's dedicated channel. Your whole team has a habit of doing this since it allows your in-office and remote team members to know when they can reach each other.

Next is the daily check-in. Everyone on your team gets on a video call to talk through their goals for the day. Even if they are around the nation and the world, Together Mode can make it seem as if they are all in the same room.

Later as you're continuing with your work, you get an Outlook notification. You've got an important meeting in fifteen minutes! Sure enough, it's right there in your Teams calendar. Once you're prepared, you can join in one click.

During the meeting, you'll have to mute yourself while the other participants are talking. Whenever you have something worth sharing, use the raise hand function in Teams to get the speaker's attention. You can use emotes as well to participate in the conversation without derailing it.

You'll definitely want to take notes in this meeting. Meeting notes in Teams are automatically saved in the meeting chat and can be accessed at any time during or afterward. You can also record the meeting. You can view the recording in Microsoft Stream and save it in your team's Sharepoint folder.

Now the meeting is over, but you still have to make calls. There are three people in your organization you need to call. Along with that, you're going out for dinner with your parents tonight and need to call them to determine where you're meeting. Thankfully, you can make both inbound and outbound calls in Teams.

At last, it's time to tell your team good night and sign off. Before you're even out the door, they're giving your message a "like" and wishing you a good evening.

Becoming a Teams User

This Teams user was able to collaborate efficiently and get the most out of their Office 365 license. Their organization has a truly unified communication platform. If you want your organization to have the same capabilities, you need a high level design and assistance from an experienced Microsoft partner.

Continuant is that partner with more than 25 years experience. We were even awarded the 2020 Microsoft Partner of the Year Award for Calling and Meetings.

Schedule an assessment today and begin your journey to Teams.

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* Editor's Note: This article was originally published in March 2019 and has been revamped and updated for accuracy and comprehensiveness.

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