Support Services

Continuant offers a flexible portfolio of support services to achieve customers' business initiatives and provide a powerful ROI.

Team members respond to an incident

Benefits

Support Team

Over 70 percent of Continuant employees work in customer support service positions

Customer Service

The average time to reach a live person when calling Continuant is 5 seconds

Managing Complex UC Infrastructure

UC infrastructure built from multiple manufacturer systems often requires unique full-lifecycle support services.

UC Support on Your Terms

Continuant’s flexible portfolio of support services helps you achieve your business outcomes by including only the UC services you need—for the users who need it—into your managed services agreement.

Brandon Hall and Donald Steenvoorde, Avaya Engineers
Brandon Hall and Donald Steenvoorde, Avaya Engineers

Security

From threat monitoring and analysis to delivering real-time monitoring, correlation, and expert analysis of security activity across the UC environment, Continuant helps you rest easy. Real-time monitoring includes 24/7 expert identification and response to known and emerging threats in addition to notifications of threats, incidents, and significant anomalous behavior.

Continuant will collect, correlate, analyze and report on firewall, network, web, email, wireless and webserver protection.

Andrew Huff, Systems Technician
Andrew Huff, Systems Technician

Staff Augmentation

Continuant provides on-site or off-site resources in staffing, including:

  •  Systems Administrator
  •  Tiered Engineer
  •  Project Manager

Staffing solutions are customized to meet your unique needs, whether long term augmentation or short term coverage for vacation or projects are required.

Backup and Recovery

We provide weekly or monthly backups with secure storage, performed onsite or remotely, depending on your business’ needs.

Contact Us

Contact Us

Find out more about our systems and services.

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