Service Level Management

Continuant's Service Level Agreements (SLAs) reflect our commitment to exceeding the expectations of our customers—keeping systems running without costly downtime.

Doug Brandt, Sr. NAM

Benefits

Connected 24/7 Critical Systems

Whatever your mission, with Continuant, you will receive the highest promise of response and restoration.

20 Years of Exceeding Industry SLAs

Continuant customers have been receiving the top industry SLA for over 20 years.

Delivering SLA Standards Wordwide

For mission-critical environments, Continuant is the best bet, delivering uptime and reliability around the globe.

Restore vs. Respond: What Can You Expect from the Service Leader?

For Continuant, our goal is to go above and beyond industry standard Service Level Agreements (SLAs). Most OEMs only promise the industry standard “Time to Respond” SLA. Experience the Continuant difference: We will always go above and beyond the typical OEM SLA, promising a guaranteed time to restore.

Continuant’s SLAs are tiered and prioritized to reflect your business’ needs.  Mission-critical environments and top service-affecting events experience a 4-hour restoration of incidents.

Prompt Restoration is the Continuant Promise
Sales team discussion

Prompt Restoration is the Continuant Promise

With Continuant, you will have resources on-site in a timely manner. We guarantee your system will be promptly restored.

Find out how Service Level Agreements apply to our broad portfolio of UC and IT Managed Services.

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