When an unplanned technology disruption occurs, that disruption can have a ripple effect on any business. While such incidents do occur from time to time, what is important to the enterprise is “getting back to normal” as quickly as possible.
With the right Incident Management program in place, and Service Level Agreements (SLAs) clearly defined, it is possible to rapidly assess the situation and take the steps that need to be taken to return to normal without unnecessarily disrupting the business, while keeping key stakeholders informed.
Our industry-leading SLA promises a 4-hour time to restore of critical incidents
Our global network of nearly 2000 partners assists our Tier 3 engineers with onsite technical support when needed
Continuant's expert engineers quickly identify and resolve incidents
When an IT incident or outage occurs, nobody wants to wait until the next business day.
When you work with Continuant, you not only receive immediate assistance, 24/7, from our experienced NOC engineers, but you also experience the peace of mind that comes from having the service leader on your team. Continuant’s Incident Management service not only works to rapidly identify and resolve errors and outages, but also delivers real-time monitoring of your equipment. Finally, our team conducts root cause analysis of those errors and outages—providing valuable insights into your system to make sure the solutions you have in place support your business goals and ensure maximum uptime.