What is eBonding?
eBonding is the act of integrating and automating bi-directional data synchronization between unique enterprises and their systems. eBonding also refers to the B2B software interface that automates the data exchange between two business applications, reducing the amount of manual intervention that’s usually required.
When an Incident occurs—or a Service Request is generated—eBonding translates and transfers the data from our customers’ systems into our interface, allowing us to quickly take action and meet Service Level Objectives.
eBonding for All Enterprises
Every enterprise can take advantage of the benefits of eBonding. Leveraging actionHub, we utilize pre-built connectors that accelerate eBonding deployments between Continuant’s Event Management and Incident Management systems and enterprise applications utilized by our customers, such as:
- BMC Remedyforce
- BMC Remedy
- Microsoft SCOM
- HP Service Manager
- Pre-built Connectors enable you to significantly accelerate deployment of enterprise solutions.
- Object Libraries enable rapid integration and extension of features through tailored interfaces.
- Rules Engine enables business users to modify integrations and business rules without the need for a developer.
Intuitive to Increase User Productivity
eBonding is a valuable element in the managed services portfolio we customize for each customer because it allows all users to work from the systems and interfaces they already know. Activity, notes, and metrics surrounding intra-enterprise activity is preserved and archived in its native format, making all information easy to understand and integrated end-to-end.
eBonding for Incidents
When combined with Continuant’s Event Management and Incident Management services, the customer experiences a smooth and seamless transfer of critical system data when an outage or alarm occurs. Continuant takes immediate action when Incident information is received, engaging Tier 3 Engineers and resolving the Incident according to the Service Level Agreement.
eBonding for Service Requests
It’s never been easier to submit a MAC request or service ticket. When coupled with Continuant’s Service Requests for Remote MACD, the customers’ users will utilize their own system interface to submit a ticket or request.
With complete visibility into the progress of the request, users feel empowered and confident that their request is being handled, allowing users to focus on their own tasks and stay productive.