Managing operational change within an organization is not only a challenge, but it can also mean the difference between an inconvenience and a crisis. A well-thought-out Change Management process, however, can help the organization operate more efficiently as well as minimize the impact of change on critical systems and services.
Regardless of the type of change, by implementing a Change Management program, the organization benefits by establishing standardized methods and procedures that are applied during change-related incidents. Such methods, designed to minimize the impact of change-related incidents, result in improved quality in the daily operations of an organization.
Continuant’s ITIL-based Change Management process and expert team can help organizations develop the right approach to operational changes by applying the proper level of scrutiny to each change request. We start by analyzing upstream and downstream dependencies, followed by identifying potential risks. We then build customized plans for mitigation and rollback as appropriate.
Through standardized processes, Continuant uses Change Management to help control the life cycle of operational and tactical changes. This helps manage risk and minimize disruption. Through the Change Management process, schedules are taken into consideration, minimizing the potential impacts on the organization during critical operating hours.
A robust Change Management process results in a range of benefits: