Configuration Management

What is ITIL Configuration Management?

Configuration Management (CM) is the process involved in identifying the Configuration Items (CIs) in an IT solution and understanding how those CIs interact with one another. CM not only encompasses all services-related assets, but also helps ensure that the information related to those assets is reliable, accurate, and available when it is needed.

In addition to supporting other IT Service Management processes, CM is responsible for the management of the complete lifecycle of every Configuration Item (CI), ensuring that CIs are identified, baselined, maintained and controlled.

Continuant understands how important it is to know the unique infrastructure of each customer. From managing a dynamic system topology to responding to new versions and updates that your system needs on a continual or cyclical basis, Continuant can be counted on to remain visible to and vigilant on behalf of each customer.

Through Configuration Management, we help identify and define sub-systems that are integrated into your systems framework. Our services includes ensuring that proper controls are present to regulate necessary changes and verification steps to secure the completeness and correctness of equipment configuration within your systems. We aim to provide reliable and up-to-date details anytime, which contain relational information throughout all interconnected equipment that exists in your system.

Configuration Management Benefits

Configuration Management Benefits

When managing infrastructure configuration, there are several best practices to consider. Not only is it important to understand the types of resources to manage, but their different characteristics must also be taken into account. By leveraging the recommended ITIL framework, organizations can turn limited capability to a fully optimized, progressive Configuration Management servicess that increase overall operational maturity over time.

Benefits include:

  • The ability to identify and control all aspects of CIs;
  • The ability to account for and manage the integrity of CIs;
  • Improved overall services performance; and
  • Access to viable, current, and accurate information related to assets.
Dustin Merryman Dustin Merryman, Business Analyst

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