- Our Process
It’s time to get the very best out of your investment. If you’re behind on release updates, troubleshooting more incidents every day, and worried every time your organization shifts and grows, your collaboration solution is working against you, not for you. Continuant's Managed Services packages follow a model of continuous improvement, so you’ll enjoy stability and maximum uptime from now on, and your IT department can focus on fulfilling core business objectives.
Managed services can cut IT costs by as much as 40 percent while doubling operational efficiency.
High Performance through On-Demand Resources
Better Outcomes through Defined Processes
Fixing the Problem through Concentrated Resources
Leverage Access to Top Tools
“Continuant provides the on-demand resources we need. Without their services we would need three or more additional headcount in our core team to provide the level of service required in a critical care healthcare facility group.”
Operations Manager, Shriners Hospitals for Children
This new contract extended the life of Kellogg’s system, saved the company money, and laid the groundwork for an expansion into a new solution.
Continuant created “the right formula” to meet Univar’s ongoing needs. This includes not only maintenance and support, but also a slew of other managed services, chief among them being help desk support.
In your complex environment, finding IT support staff with the right expertise is difficult and costly. We’ll take that responsibility on for you. We’ve spent many years building a powerhouse team of engineers and architects across the major platforms, so we can manage your environment, no matter how complicated it is. With our ITIL-aligned managed services offering, you’ll have access to experts when incidents arise, and you’ll have a team of advocates proactively monitoring your environment for potential issues.
As we evaluate trends, identify root causes, and build a knowledge base, you’ll see less incidents occur over time. Soon enough, your environment will be operating at optimal health and efficiency, even as your organization grows and changes.
It’s not enough to be just “good” at customer service. We know that our customers expect industry-leading service, and that’s what we’ve been proud to deliver for many years.
At Continuant, we know the best service can only come with the right people. We hire people with the right combination of expertise, customer care, and confidence to get the job done no matter what. When you work with your account team and engineers, you’ll find people who are proud to act as an extension of your business. You’ll be on a first-name basis with your team, and you’ll always hear a familiar voice when you call.
As a Microsoft Direct CSP Partner, we’re uniquely suited to manage your Microsoft cloud environment. With Continuant, your company and the users within it will surely get the most out of this strategic investment.
With our Cisco Managed Services packages, your entire Cisco Collaboration ecosystem will be managed, monitored, and supported from top to bottom. Now you can enjoy the best of what Cisco has to offer, and we’ll take care of the complexities.
Our expert service and monitoring keeps your solutions up and running and resolves potential issues long before they impact your business. From global device monitoring to advanced features like AI-assisted analytics and data visualizations.