Carrier Services Management

Emily Ryan, CSR

Managed Carrier Services

Gartner defines the term “carrier” as “covering all entities that provide some form of telecommunication services (fixed and/or mobile; voice and/or data) as their primary business to all or a subset of consumers, enterprises, governments and other telecom service providers.”

Continuant’s Managed Carrier Services program provides innovative solutions and a hassle-free experience assisting our clients in selecting the best Carrier solution for their business.

Solution Development and Pricing Assistance

Continuant offers Telecom and Network Services to our customers through our integrated partnership with over 100 leading Carrier/Suppliers, including basic Internet and phone access, SD-WAN, Data Center, Security, and Cloud-based solutions.

Continuant has the flexibility to offer our customers a tailored package that meets their unique needs. We deliver products and services from all major carriers.  This means our customers have a single point of contact for their telecommunication needs, while taking advantage of the highest quality telecom networks.

Services include:

  • Discovery, analysis, and solution development.
  • Negotiate better than market rate pricing.
  • Deliver the best service provider options. 

Ongoing Carrier Services Support

Managing carriers, particularly within a complex UC infrastructure built from multiple manufacturer systems, can be an enormous challenge—and sometimes, a headache—for the enterprise. That’s where Continuant comes in.

As part of our portfolio of UC support services, Continuant offers more than two decades’ experience in dealing with carriers.

  • Managed Carrier Coordination and Troubleshooting – As part of our Managed Carrier Services offering, Continuant will coordinate the resolution of problems on your behalf by negotiating with the carrier, as well as opening, managing, and escalating trouble tickets. We keep you notified of the circuit status and ticket updates.
  • Project Management – Continuant industry experts will manage the complete implementation of all Carrier products and services, from the initial analysis, design and provisioning to the successful delivery of the solution.
  • Single Point of Contact – Continuant partners with our customers to help streamline these business needs and provide complete technology solutions and resolution.
Michelle Broussard Michelle Broussard, SDL

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