- Our Process
Your solution deployment shouldn’t feel like an uncharted journey through the wilderness. Unfortunately, many of our clients have experienced that in previous company-wide projects. Our deployment process at Continuant is designed to guide you through a clearly defined path of delivery. Our process intentionally eliminates mystery, question marks, and that “left in the dark” feeling.
What happens when unexpected scenarios occur? In most cases, we’ll already have a backup plan in place. Otherwise, we go back to realign ourselves with OEM best practices and decide what’s next with key stakeholders. Our commitment to you is clarity and consistency from start to finish.
A deployment can only be as successful as the team in place to accomplish it. With your Project Manager and their world-class deployment team boasting hundreds of OEM certifications, you’ll be in good hands from the minute boots are on the ground all the way through project completion. Throughout this process, our goal is to provide clarity amid complexity, deliver real-time project updates, and turn great plans into great realities.
As we journey through your transformation roadmap, we utilize ITIL-aligned methodologies to ensure quality and efficiency at every stage. At the outset, we work with your key stakeholders to determine the major milestones along the way, then agree together on success criteria for each stage. Before moving forward, we’ll pass through these quality phase gates, ensuring nothing gets left behind. A crucial factor in this process is Key Performance Indicators (or KPIs), that give all parties transparency into the success of the project, utilized from day one until completion and service transition.
Replacing the Avaya system with a new one from Microsoft, Continuant helped Adient migrate 20,000 users, ensuring that they’d be able to get the most out of their new solution.
Prior to its system migration, Continuant managed Encompass’ Avaya systems in more than 20 locations large and small. Now Continuant’s chief task is to oversee the organization’s transition to its new Cisco solution.
"I wouldn’t be able to do my job without Continuant, providing the day to day management of our system." - Shriners IT Team Member
Tata selected Continuant to provide what it needed for Day 0, 1 and 2 support for its Cisco Cloud clients around the globe. To date, Continuant has provided design and implementation services for Tata’s clients in over 30 countries.