- Our Process
You'll know when they treat your business as if it were their own, and every promise is backed with a clearly defined and consistently executed process. That's how we approach every day's work here at Continuant. From design and deployment to maintenance and managed services, Continuant gives you the assurance for which you’ve been looking.
Your ambitious technology initiatives are only as good as the strategic roadmap that will get you there. Before we begin any project, we start by becoming experts with your environment. We will investigate your key business drivers, your critical success factors, and major pain points, then create a clearly defined roadmap to get you to the future you had in mind.
Now that the business goals and objectives are set in stone, your high-level roadmap becomes a detailed deployment plan. Our goal in this phase is to deliver the right solution in the right way at the right time. Your plan includes a designated Project Manager, so you’ll always know the status of your project and stay up to date with any roadblocks that arise. Complete transparency throughout the process will ensure you’ll always have a good answer.
You've just implemented a new solution that will take your company to the next level. But how do you ensure that you’re getting the most out of this expense? With our 24/7 ITIL-aligned service desk, you’ll be set up to run at peak efficiency for years to come. You’ll have one account manager, access to OEM-specific engineers, and one number to call with a familiar voice on the other line, 24 hours a day.