- Our Process
You'll know when they treat your business as if it were their own, and every promise is backed with a clearly defined and consistently executed process. That's how we approach our week everyday at Continuant. From design and deployment to maintenance and managed services, Continuant gives you the assurance you need.
Your ambitious technology initiatives are only as good as the strategic roadmap that will get you there. Before we begin any project, we begin by becoming experts with your environment. We will investigate your key business drivers, your critical success factors, and major pain points. We then create a clearly defined roadmap to help you achieve your goals.
Once your business goals and objectives are defined, your high-level roadmap becomes a detailed deployment plan. Our goal in this phase is to deliver the right solution in the right way at the right time. Your plan includes a designated Project Manager, so you’ll always know the status of your project and stay up to date with any roadblocks that may arise. Complete transparency throughout the process will ensure you’ll always know what's going on.
You've just implemented a new solution to take your company to the next level. But how do you ensure you’re getting the most out of the solution? Our 24/7 ITIL-aligned service desk will set you up to run at peak efficiency for years to come. You’ll have an account manager, access to OEM-specific engineers, and one number to call 24 hours a day.