You’ve already done the legwork to assess your current telecommunications infrastructure and identify your business drivers for a new business communications system. You know that you want to lower costs, grow sales, increase your remote workforce, and raise the level of customer experience you provide. Now, you’re ready to think about how you will actually design a new business communications system that is right for you.
We’ve simplified this complex decision by identifying the three choices that may work best for you.
Commonly advised by new equipment vendors, this approach tosses your current infrastructure and replaces it entirely with new technologies.
When should you select rip-and-replace?
What are the challenges with rip-and-replace?
Continued maintenance puts a new solution on hold for the time being. Continued maintenance is essentially leaving the system as-is, or making very minimal changes, until a trigger event sparks the next step.
When is it best to wait and continue with maintenance only?
What are the challenges with continued maintenance?
New components can be added to your current infrastructure when the existing system doesn’t provide functionality needed to achieve business objectives.
When is it ideal to select reengineer with reuse?
What are the challenges with reengineer with reuse?
Whatever decision you’re leaning toward, consider finding a resource to help guide you. A trusted partner will look for ways to achieve your company’s business objectives by maximizing the value of your previous investment and incorporating new solutions only when it is necessary to achieve your objectives.
Chief Sales Officer and Co-Founder Bruce Shelby, began his career in the telecom industry in 1984, holding various positions in sales and sales management. In 1996, Shelby joined Doug Graham in founding the company that would later be known as Continuant: Telecom Labs, Inc. (TLI).