The story

In addition, the company owns and operates approximately 130 local broadcast television and radio stations throughout the country and distributes content online. Because of its nationwide presence and power, Univision needed a Managed Services Provider that could move quickly to resolve issues.

Univision’s initial solution was a time-consuming, inefficient mess, requiring the company to juggle and maintain several contracts with different vendors and carriers. With so many locations spread throughout the US and Mexico, it couldn’t afford to waste time struggling to communicate with all these providers. More than anything, it needed a single point of contact.

In 2011, it found just the point of contact it needed. For the few thousand Avaya and Nortel users at Univision, Continuant was able to offer maintenance and support that included industry-leading SLA’s—something that was missing under its previous provider. Continuant has continued maintaining Univision’s Avaya and Nortel systems.