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Oleg Huk, Avaya Engineer
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How Continuant Helped a Large Public School District Connect to the Community

With its 23,000 scholars, 2,585 staff, and 1,500 teachers attending or working in 39 schools, the Federal Way School District ranks as the ninth largest and one of the most diverse in terms of population in Washington State.

In all, this area covering some 35 square miles between Seattle and Tacoma is home to families from many cultures. In addition to English, 112 different languages are represented in the district. Not surprisingly, for this very diverse district, operating an option-rich voice mail system as well as maintaining and supporting its PBX system is vital.

Although the district employs its own internal team of Tier 1 and Tier 2 engineers, in 2015, it decided to upgrade its AVST voice mail system and began searching for service provider that could handle both voice mail and its Avaya systems.

Looking for a way out of an expensive software support contract with a local Avaya Business Partner, district leaders paid a “neighborly” and educational visit to Continuant, located just a few miles from school district headquarters.

After showing school district representatives Continuant’s enhanced capabilities, explaining Continuant’s philosophy of offering single point of contact, and illustrating how Continuant could deliver significant cost-savings, Federal Way Schools knew they had found the answers to their problem of being overcharged and under-served.

Today, Continuant provides ongoing support for Federal Way Schools, proving that cost savings and excellent customer support actually exist in the market.

 


Want to read more on Avaya Support

Our co-founder wrote a 5 part series on Avaya Support and how a Third Party Maintenance provider (TPM) could be the solution you are looking for. 

1.  AVAYA SUPPORT AT A CROSSROADS
2.  AVAYA SUPPORT - WHEN IT MAKES SENSE TO WORK WITH THE OEM AND WHEN IT DOES NOT
3.  WHAT YOU SHOULD KNOW BEFORE YOU GO WITH AVAYA EXTENDED SUPPORT
4.  WHY CHOOSE CONTINUANT'S MAINTENANCE ADVANTAGE PLAN
5.  MOVING FROM A LEGACY PHONE SYSTEM TO UNIFIED COMMUNICATIONS

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