Continuant + Microsoft Teams Phone

Microsoft Teams Direct Routing

A single platform for all internal and external communications

Microsoft 365 is the collaboration platform of choice for businesses. Maximize its potential by seamlessly adding enterprise telephony with Teams Phone. A Microsoft Teams integration lets you handle calls within the same communication solution your workplace already uses so you can level up your productivity.

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Direct Routing gives your voice system superpowers

Microsoft Teams Direct Routing makes it easy to start using Teams Phone across your entire enterprise. It directs calls to other voice service providers so you can keep your carrier, decommission legacy equipment on your timeline, and enjoy cheaper call rates. With Direct Routing, you can use Teams Phone even if you’re locked into existing contracts, without termination penalties. The result is easier communication without barriers. Create a voice system that meets your needs and adheres to your timeline as a business when you choose Continuant for your Microsoft Teams integration.

Microsoft Teams Direct Routing supports a local survivability mode for added peace of mind, so you can continue making and receiving calls even if Microsoft 365 is down or unreachable. 

When your teams can communicate without stress, they deliver better work more efficiently. Whether you’re enhancing collaboration, improving client services, or simply streamlining operations with a new and improved system, choosing Continuant as your Microsoft Teams Direct Routing partner brings better productivity to your business. Learn more about how we can enhance your voice system today.

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Elevate workflows with a comprehensive communication system

Make the most of the benefits Continuant + Teams Phone delivers.

Unified Microsoft 365 and voice calling

Using a Microsoft 365 E5 or A5 license? Easily integrate cloud-based Teams Phone to streamline communications, decrease reliance on on-premises hardware, and eliminate points of failure.

Centralized management

Manage users and intelligently monitor business interactions within a simple, centralized administration portal.

Greater efficiency

Call delegation, automated attendants, and intelligent call routing free up time managing phone calls.

Greater flexibility

Your team can choose when, where, and how they receive and make phone calls, allowing them to work how they want.

Advanced security and compliance

Teams Phone enjoys the same advanced security and compliance features found in Microsoft 365, so you get comprehensive protection for sensitive information across the entire communication platform.

Continuant + Microsoft Teams Phone enables your business to do more

Continuant + Teams Phone enables your business to do more.

Quick activation

Get up and running in minutes with our automated setup tools.

Self-service portal

Easily manage your channels with an intuitive customer portal.

Custom plans

Create custom plans that fit your needs and budget.

Simple number porting

Port your existing numbers or get new ones quickly and easily.

Powerful APIs

Integrate Continuant with the technology you already use.

Configurable Caller ID

With configurable caller ID, your team can customize the displayed phone number when making outbound calls so they always make a good impression.

E911

Respond to emergencies quickly with Enhanced 911, which sends the caller’s phone number and location directly to the operator.

Integrated Directories

Integrated directories make it as easy as a quick search to find and call the coworker you need, no matter where they are.

Winner of the 2023 Microsoft Global Partner of the Year Award

Continuant has been named a Global Microsoft Partner of the Year by the leading enterprise software company for the second time in the last three years. This accolade cements our standing as an industry-leader in delivering solutions and services via Calling and Meeting Rooms, as well as our support in transitioning organizations to globally connected, cloud-based Teams environments.

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Choose your UCaaS products

The power to pick your technology is in your hands. Choose from Microsoft Teams, Zoom, Cisco, and other UC apps to serve as the hub of your internal and external communications.

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CONTINUANT CONNECT

Continuant Connect gives you the power of choice

Easily migrate from your legacy voice system to the cloud with Continuant Connect.

Choose your timeline

Shift from copper landlines to cloud-based telephony on your schedule. Our hybrid calling solution bridges the gap, so you can decommission hardware in stages with no disruption to business operations.

Choose your carrier

Keep your telephone provider, pick a new one, or choose us as your carrier—it’s up to you. Locked into a contract? With Continuant Connect, you can still consolidate your communications and use our internet-powered solution to enjoy cheaper calling rates without violating your contract.

24/7 Peace of Mind

Access to 24/7/365 live customer support, ensuring your IT team can sleep well at night knowing Continuant is ready to assist anytime.

check mark gr blue Proactive System Management

With the Extended and Premium packages, gain insights into your systems through monitoring and management, preventing potential issues before they disrupt your business.

check mark gr blue Deep Engineering Expertise

Benefit from Continuant's deep bench of engineers with OEM certifications and enterprise experience, enhancing your team's capabilities without the need for expensive certifications and training.

check mark gr blue Proactive Monitoring & Analytics

Our Extended package includes real-time system monitoring, giving you the foresight to address issues before they impact your operations.[MH2]

check mark gr blue Single Point of Contact

Simplify your vendor management by using Continuant as your single point of contact for all OEM support tickets, saving you time and effort.

check mark gr blue Scalable and Flexible Service Options

Choose from Basic, Extended, or Premium packages to match the level of service and support that best fits your organization's requirements.

check mark gr blue Strategic Service Level Management

Experience meticulous monthly reporting and service level oversight that drives continuous improvement across your IT infrastructure.[MH3]

check mark gr blue Meeting Room Mastery

Transform your meeting spaces with our maintenance and management services, optimized for peak performance.

CONTINUANT MANAGED SERVICES

Leave the management to us

With Continuant, you're supported by 24/7/365 US[MH1] -based customer service, ensuring minimal concern over timelines, contract renewals, or transition periods. Instead, you gain the freedom to focus on what truly matters—growing your business. Our deep bench of certified engineers and comprehensive, ITIL-based managed services ensures your technology—whether legacy or new—works for you.

Ready to give Teams a call?

Experience the simplicity of calling with the power of Direct Routing—
and enable your people to call from anywhere, on any device.

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Teams Phone FAQs

What is Continuant Connect and how does it work with Teams Phone?

Continuant Connect is a cloud-based telephony solution that works with Microsoft Teams Phone. It allows you to migrate from your legacy voice system to the cloud at your own pace, without disrupting your business operations. You can also choose your own carrier, or use Continuant as your carrier, to enjoy lower calling rates and better service quality.

Is Teams Phone as reliable as other telephony solutions?

Yes, Teams delivers reliable communication experiences to meet your calling needs and enabling ways to stay connected even when a disruption occurs. Since Teams Phone runs on Microsoft infrastructure, it can enable reliability in ways that are difficult to replicate from other providers.

Microsoft demonstrates their commitment to quality and continuity in their updated SLAs.

Does my organization need to modernize our devices when migrating to Teams Phone?

No. While Microsoft Teams phone devices provide the best, most complete Teams experience, we know that there are many customers with existing investments in legacy systems. With Continuant Connect, customers can leverage their existing telephony hardware as they move to Teams Phone.

Can we use our existing phone numbers?

Yes. You can port your phone numbers from your current service provider or get new numbers. If you choose Continuant Connect, Continuant will become your service provider after your numbers are transferred.

Does Continuant assist with rollout and adoption?

Yes! Implementing a new system goes beyond the technical aspects; it requires proper alignment with your business strategy. By incorporating intentional change management, you can drive user adoption and achieve measurable ROI for your organization. At Continuant, our Adoption and Change Management (ACM) team is ready to assist you in successfully implementing Teams Phone throughout your entire organization.