Even at the best of times, things can go wrong. You may have a state-of-the-art system manned by a crew of talented individuals, but problems could still arise. If this happens and you don’t have the proper method of communication set up, you’ll be left stranded with no support. To prevent this, you’ll need the help of Cisco Smart Net Total Care, or SmartNet, which will require regular SmartNet renewals. Fortunately, this doesn’t need to be complicated.
SmartNet is, in simplest terms, a maintenance contract. Often lumped in with most Cisco solutions, it comes in multiple different tiers, ascending in both quality and price. Depending on which contract a customer signs, that same customer will receive online, over the phone, and even on-site support for any and all technical issues. If the problem pertains to software, Cisco will make whatever updates are necessary to fix it. If the problem pertains to hardware, Cisco will replace part or all of the unit in question within four hours or one day depending on the level of service.
This exhaustive degree of technical support makes SmartNet a better contract than what most Cisco competitors have to offer. A contract like this is vital to make sure the system will always run at peak performance, but with Cisco it isn’t enough to sign it once. As with other contracts, SmartNet requires regular renewal, which can be time-consuming and detrimental if forgotten.
There are steps that you can take to alleviate this problem, and though many of them might seem painfully obvious, they’re worth mentioning just to make sure they don’t go forgotten. Though I and many others failed to heed this advice in school, procrastination is not a good idea. You’ll want to make sure you stay ahead of the renewal date to prevent it from sneaking up on you. It’s also important to keep careful track of your system’s current problems and how your contract is fixing them. This is mainly so that you don’t wind up paying for a contract to support a long-since defunct device. Above all else, the best thing you can do is look for help from a professional.
SmartNet renewal might not seem like the sort of thing that would require a professional partnership, but given everything that could potentially go wrong, it can be the difference between life and death for your system. On top of that, it’s likely that you don’t have the proper personnel set aside to manage this task, and therefore couldn’t simply do it in-house. If that’s the case, Continuant is the perfect partner to help with your renewal.
What we can do to help with your SmartNet contract is as simple as renewing it for you whenever it’s necessary. After the deal is struck, you won’t need to worry about pesky renewal deadlines anymore. With our help, you’ll have all the industry-leading support you’ll need without any of the hassle.
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Brenda brings to Continuant more than 20 years in the field of communications technologies. In addition to expertise in traditional telecom, Brenda has significant experience in both Unified Communications and cloud solutions. Her tenure in the industry allows her to provide a consultative approach to complex and...