- Our Process
It’s no mystery that communication systems in many organizations are evolving and shifting so quickly that they are practically living, breathing things. In fact, we’re pretty sure that the pre-Socratic Greek philosopher Heraclitus was referring to unified communication solutions for large enterprises when he began exploring his renowned idea that “the only thing that is constant is change.” Okay, that’s a stretch, but you get the idea. Communication systems are continually evolving and shifting.
Whether companies are incorporating advanced collaboration and UC capabilities into their solutions or simply wrestling to maintain a traditional telephony infrastructure, the pervasive challenge of supporting and operating a UC solution in a cost-effective, operationally sound manner remains.
Organizations typically have three options for maintaining and operating specific communication solutions.
A new option has emerged, and it is quickly becoming the preferred choice for a rapidly growing set of end customers. Managed services providers (MSPs) are vendor-independent UC support providers. MSPs are not interested in selling products; instead, they focus on optimizing the operation and maintenance of a communications and collaboration deployment. The MSP provides a cost-effective way to have a highly skilled, knowledgeable, scalable workforce available without having to pay when the capability is not needed.
Let’s review the top three reasons why outsourced unified communications vendor solutions are risky endeavors for IT Managers who need to update and maintain their communication systems. It should be noted that the ever-increasing complexity and inter-dependence of our modern communication systems virtually guarantee that issues and outages will occur. The question then becomes “How quickly and efficiently can you analyze and repair the issue?”
So there it is—the secret’s out. Outsourced unified communications is risky. Luckily, the unique abilities of the MSP is often the perfect balance of resources and responsiveness for most companies.
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