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Each year hundreds of businesses disappear due to reasons from poor planning to poor financing. Data shows that between 25% and 44% of startups will not survive the first three years of business. Did you know that technology advancements is a top contributor to staying competitive? While your competitors collaborate and make use of mobility solutions, your business may be at unnecessary risk by holding on to antiquated computers, cell phones, fax machines, and telephone systems, rather than fully embracing the speed and agility of a unified communications (UC) system.
A UC solution enables the collaborative use of multiple communication methods to improve user productivity and business processes. It allows mobile/borderless access to corporate resources and provides faster business decision-making processes to compete and win in the marketplace.
Sound like something your business could benefit from? We agree – but it’s also extremely complex. To get started, we recommend that you begin reviewing these five steps in a migration to a unified communications platform.
Taking the time to perform a thorough assessment of your organization’s current telecommunication assets and resources is an important step towards structuring a successful UC migration plan.
As a first step, here’s what an assessment should tell you:
Let your business objectives drive the technology solution—not the other way around. Technology is the tool to help you to achieve your business goals. Keeping this in mind will help you to come up with a migration plan that is justifiable from a business, technological and organizational perspective.
Here are a few sample business drivers to help you get thinking:
The outcome of this process will set the stage for a tailored and customized UC roadmap that is specific to your business objectives, budget cycle and time frame.
Depending who you work with to design a unified communications solution, and if steps 1 and 2 of UC migration were conducted, you may see one of three design suggestions:
Full of risks and uncertainties, implementation and deployment is one of the most critical steps of a UC migration. There are a few items that must be considered to pull it off smoothly:
Training is the final key factor to a successful UC migration – and your business’ ability to adopt the new technologies. Failure to adopt a new solution can only be attributed to lack of proper training, which can often fall off the map during a complex UC migration. Be sure to prioritize the criticality of training for your team.
When the cutover is complete and system is in full production mode, it’s important to remember to monitor system health and performance – and to make adjustments to optimize the UC solutions’ value to your business.
Questions? Need more information?
Aldo Febro brings to Continuant more than 20 years’ experience working in the field of IT and Unified Communications for diverse industries such as banking, Manufacturing, Service Providers and technology. Proficient in networking, cyber security, web technologies, integration, automation, SaaS, cloud computing, and...