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Oleg Huk, Avaya Engineer
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How Continuant Helps a Major Financial Institution Keep More “in Their Wallet”

Capital One Logo

Boasting one of the most memorable ad slogans of all time—“What’s in YOUR wallet?”—Capital One Financial Corporation (NYSE: COF) may be one of the best-managed financial services firms, but it did not like spending too much for poor service.

With some 45,000 employees and a ranking of #100 on the Fortune 500 list, this US $26 Billion company serves 50 million customers in the United States, Canada, and the UK, offering credit cards, home mortgages, auto loans, and checking/savings products.  

For that reason, when Capital One sought better, more cost-effective service than that which the OEM was providing for its Avaya Proactive Contact systems, the choice was easy.

Continuant was able to work with Capital One’s in-house engineering talent, while offering Tier III support on an as-needed basis.

How Continuant Helps a Major Financial Institution Keep MoreToday, Continuant provides maintenance and support to Capital One at all of its sites nationwide that have Proactive Contact systems, offering 24/7 support that allows the financial giant to keep more savings “in their wallet.”

 

 


Want to read more on Avaya Support

Our co-founder wrote a 5 part series on Avaya Support and how a Third Party Maintenance provider (TPM) could be the solution you are looking for. 

1.  AVAYA SUPPORT AT A CROSSROADS
2.  AVAYA SUPPORT - WHEN IT MAKES SENSE TO WORK WITH THE OEM AND WHEN IT DOES NOT
3.  WHAT YOU SHOULD KNOW BEFORE YOU GO WITH AVAYA EXTENDED SUPPORT
4.  WHY CHOOSE CONTINUANT'S MAINTENANCE ADVANTAGE PLAN
5.  MOVING FROM A LEGACY PHONE SYSTEM TO UNIFIED COMMUNICATIONS

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