Helping Kellogg’s Set the Table for Their UC Future

Headquarters

Battle Creek, MI

Industry

Good Manufacturing

Locations

10 offices, 6 plants

Employees:

~ 34,000

Background Challenge/Solution Outlook Next Steps

The background

Over a century ago, two brothers made a big mistake. That mistake, it turns out, would help fuel a company that has been creating breakfast “fuel” ever since: the Kellogg Company (NYSE: K). The mistake happened when W.K. Kellogg and his brother, Dr. John Harvey Kellogg, in attempting to make breakfast granola, accidentally created flakes out of wheat berries.

Intrigued by their discovery, the brothers kept going until they replicated this accident with corn—creating the now world-famous Kellogg’s® Corn Flakes® cereal.

The solution

Fortunately for them, there was another way. Continuant came to the cereal company’s rescue, offering support for its Avaya systems that wasn’t contingent on upgrades and didn’t have a strict end-of-life date. This new contract extended the life of Kellogg’s system, saved money, and laid the groundwork for an expansion into a new solution.

The challenge

With revenues in the U.S. at $13.5 billion, this U.S.-based food manufacturing legend ranks 234 on the Fortune 500 list and continues its mission of “nourishing families so they can flourish and thrive.”

What wasn’t thriving for this company was its Avaya system. After it passed its end of life, Kellogg found itself faced with few options other than upgrading the system, a process it had hoped to avoid. With technology that wasn’t at all futureproof and a lack of direction regarding transitions to new solutions, Kellogg was in dire straits.

The outlook

Continuant continues to support the company’s Avaya systems in more than 20 locations. At the same time, it’s been able to lend a hand in guiding Kellogg towards a new Microsoft UC solution. The table for Kellogg’s technological future has been set, and Continuant will do whatever it can to serve.

Let’s develop a powerful business case for bringing Continuant to your organization.

Why This Global Innovator "Sticks with" Continuant managed services