- Our Process
Organizations that have successfully migrated to a new solution know it’s more than a technology change; it affects people in a personal way. Adopting a collaboration platform will fundamentally shift the way your workforce approaches their daily tasks. Without the appropriate user adoption and change management strategies in place, you may unify your communications and collaboration, but you will miss unifying your diverse workforce.
At no other time in history has our workforce been more diverse in terms of age, geography, cultural background, and ability. Today’s organizations are tasked with creating an environment where people of all backgrounds can fully adopt new technology in order to collaborate at their best.
Organizations are 6x more likely to meet or exceed business objectives with effective change management. - Prosci
Increase probability of project success
Manage employee resistance to change
Capture people-dependent ROI
Build change competency into the organization
Our Adoption & Change Management practice is designed to be both systematic and tailored to suit the unique needs of your organization. After evaluating your pain points and key objectives, we will create a plan with you to set you up to achieve your user adoption goals.
When you begin your transition to a new solution, working with a partner that has a dynamic Adoption & Change Management (ACM) offering is critical. Your workforce is naturally resistant to change, and not everyone is as agile as your IT experts. Deploying new technology requires a comprehensive and tailored approach to ensure your users get the most out of this new way to work.
Oftentimes, our clients have come to us because of a negative experience through a technology deployment. Their users are unhappy, the solution is underutilized, and they’re concerned they won’t see the ROI they anticipated. If this sounds like your organization, the good news is that it’s not too late to implement a user adoption strategy.
Our Adoption & Change Management team will work with you to identify business goals, then eliminate sources of friction, whether it be devices, network restrictions, or user sentiment. We’ll create a plan to full adoption and acceptance of your new solution.
Our ACM Basic package includes a Workplace Transformation Workshop, and a deep dive with key stakeholders to chart out business requirements and the desired outcomes. This will get you the tools you need to embark on an internally managed Adoption & Change Management process.
Our ACM Extended package puts more tools and structure into the hands of your organization, as we “train the trainer” with the methodology and structure surrounding successful user adoption programs. This package includes workshops, analytics tools, and more.
Our ACM Advanced package is for organizations who are looking for a fully outsourced ACM program, and a team to guide their users through the adoption and change management process from start to finish. We’ll be your partners through the journey of Modern Workplace Transformation and work closely with you to ensure that you get maximum ROI on your technology solution.