The story

American Medical Response is in the business of saving lives. When operating emergency calls, downtime is simply not an option, and neither is low quality service.

Unfortunately, this was what American Medical Response was stuck with in the beginning. Its provider didn’t provide all the different types of service it needed, was difficult to contact not to mention impersonal, and ultimately provided a service with high cost and poor time resolution. Far too many times this company found itself stuck in a queue waiting to get service it needed to keep people alive. With lives on the line, AMR’s service needed to be better.