After a friend encouraged him to join the growing Continuant team, Salvador Francisco was hired in 2015.
In his current role as Service Delivery Lead, Salvador handles a large number of high priority assignments on a daily basis. As he describes it, “It is my job to ensure that resources are lined up to resolve any critical issue. My customers depend on me to know what is going on 24/7 and to have a high priority on any critical cases.”
In addition to working directly with customers, Salvador also works closely with the Customer Service Representatives on his team, offering both guidance and training.
Speaking of his customer service philosophy, Salvador says, “I believe that if I just take a moment to slow down and really understand my customer’s business needs I can build their trust in me and my company to conquer any challenge that comes your way.”
Salvador is a graduate of the University of Puget Sound. He’s an avid sports fan, who enjoys the outdoors—particularly winter sports such as snowboarding.