In her role as Named Account Manager, Raquel Hickman brings to Continuant a strong background in customer service delivery and business analysis.
While relatively new to Continuant, Raquel immediately blended well with the Continuant culture of customer experience and service excellence. “I pride myself on being competitive, driven, and focused, which are qualities that I always put to work for my customers,” says Raquel. “I do not believe in mediocrity and my customers will never see anything less than my ability to exceed their expectations.”
Prior to joining the Continuant team, Raquel progressed through the ranks at the National Cash Register (NCR) from Customer Delivery Partner to Business Analyst. Raquel acted as a single point of contact between multiple departments and maintained proactive communication to best serve NCR’s customers. She was quickly rewarded for her excellence and moved into her next role at NCR. In her role as Business Analyst, Raquel thrived in the research and business metrics surrounding the organization and customer information needs.
Born and raised in Northern California, Raquel enlisted into the United States Army upon high school graduation, served in Iraq for 12 months and five years thereafter in Georgia where she completed her enlistment. Since then, Raquel has earned a Bachelor’s Degree in Business Administration and is currently pursuing an MBA.
Raquel resides on Joint Base Lewis-McChord with her husband and children. She enjoys running and is always training for her next race, or is at least enjoying the outdoors with her family.