Strategic Account Manager
As a Strategic Account Manager (SAM) focusing on Unified Communications as a Service and Managed Services, Carley Styron is driven by the need to understand each customer’s core business and help that customer make decisions that will serve them well in the future.
Says Carley, “It’s my objective to understand not only what my customers need today but also what they will need in the future. That way, we become a ‘partner’ to each customer rather than just a ‘vendor.’”
In her 12 years at Continuant, Carley has risen through the ranks, starting as a Customer Service Representative (CSR), followed by positions as a Named Account Manager (NAM), then Senior NAM, and, most recently, as a SAM. Based on her track record of delivering excellent customer service, Carley has earned one of the company’s highest honors, NAM of the Year, in 2012, 2014, and 2015, and was named the Customer Service Center’s Person of the Year in 2016. Carley is also known as a strong mentor to those around her, helping her team members “learn the ropes” and work together to the benefit of the customer. In addition to being ITIL v3 Certified, Carley holds the SIP & Cloud Advanced Sales Certification.
Prior to joining Continuant, Carley worked in a call center for a cellular phone provider while attending Green River College. After college, she worked at a Christian Learning Center and subsequently decided to move back to the telecom industry, finding her “home” at Continuant.
Carley resides locally outside of Seattle with her husband and son, CJ. She is devoted to the family foundation in honor of her other son, Carson, who lost his life in a tragic ATV accident in 2016. Today, the Carson Trey Styron Foundation offers college scholarships to deserving students in Carson’s name: https://www.4evercts.com/