Managed Services for Your Cisco Environment
Many organizations do not have the internal resources to manage incidents across the Cisco network—or to handle the constant stream of service requests. Our team of CCIEs and CCNPs are experts in Routing and Switching, Collaboration, Wireless, and Security.
Continuant Managed Services provides you with rapid resolution of incidents along with Remote Service Requests, ensuring that your requests are handled in a timely manner. Continuant even escalates and coordinates with Cisco, as needed, allowing your team to focus on the bigger picture.
Continuant takes care of your day-to-day management of covered equipment and systems and then meets with you regularly to discuss system health and performance and any recommendations to improve system operations and improve your business’ bottom line.
Managing Your SMARTnet®
Continuant provides all phases of support for your Cisco UC solution, including your Cisco SMARTnet service. Continuant manages your Cisco SMARTnet service, which keeps your Cisco technology up-to-date and mitigates the risk of network downtime.
As always, Continuant provides a foundation of the industry’s leading SLAs, immediate access to Tier 3 engineers, and unsurpassed levels of customer service.
Cisco UC Support
Continuant differentiates itself in the market by focusing on key areas of Cisco’s offerings, including collaboration. This allows us to provide customers with the expert resources they need for their Cisco phone systems.
Working together, people can achieve extraordinary things. Improve collaboration with technology that empowers people to engage and innovate—anywhere, on any device. The Cisco collaboration portfolio is built around four key categories:
Unified Communications gives employees dependable, consistent communications capabilities no matter where they are working, with a complete suite of IP communications solutions and endpoints. Cisco Unified Communications works from a common network platform that enables organizations to manage voice, video, mobility, and presence services between VOIP phone systems and other endpoints. It also supports media-processing devices, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.
Customer collaboration lets organizations build the foundation to deliver a content-rich, customer-centric experience that is key to strengthening satisfaction, building loyalty, and fostering growth. A rich array of customer care products enables companies to move beyond traditional call and support centers to engage more proactively with customers. Cisco customer collaboration products help organizations connect employees and the customers they support with the information, expertise, and support they need, when and where they need it most.
Cisco TelePresence® solutions enable organizations to support live face-to-face communication with rich, high-definition video. Individual and multi-point meetings help organizations scale knowledge, enhance training and education, extend expertise anywhere on demand, and offer a better work-life balance for employees.
Collaboration applications create a rich, contextual, interactive environment that focuses around people instead of individual applications or devices. Cisco Collaboration applications help organizations stay connected and productive with voice, video, and web conferencing; messaging; mobile applications; and enterprise social software. Together, they enable employees to stay productive anywhere, accelerate innovation, and improve decision-making.