Maintaining Avaya “Deep in the Heart of Texas”

“Everything’s bigger in Texas.”
As the largest independent refiner in the United States, with 2016 revenues nearing $76B, San Antonio, Texas-based Valero Energy Corporation (NYSE: VLO) has a lot to brag about. Valero—whose name comes from the Mission San Antonio de Valero (the Alamo)—has tangible assets that include 15 petroleum refineries producing approximately 3 million barrels per day, 11 ethanol plants with a combined production capacity of 1.3 billion gallons per year, and a 50-megawatt wind farm.

Ranked #37 on the Fortune 500 list, #87 on the Forbes list of America’s Top Public Companies, #280 on the Forbes “America’s Best Employers” list, and “Top Independent Refiner” on Fortune magazine’s “World’s Most Admired Companies” list, Valero Energy also boasts a Texas-size list of awards and honors covering leadership, investor relations, health and wellness, and community service.

When Hurricane Harvey devastated Houston and its surrounding areas in 2017, Valero and its employees rolled up their collective sleeves, contributing $1 million to the American Red Cross. In addition to sending relief teams to provide food, water, supplies, equipment, and volunteer labor to assist in cleanup and recovery efforts, Valero donated much-needed fuel supplies.

Such efforts are commonplace at Valero Energy, where the company’s 10,000 employees not only contribute to making the company successful but also volunteer time and resources on a wide variety of causes and charities. Because of the company’s dedication to serving the communities in which it conducts business, for three years in a row, the Points of Light Foundation named Valero as Top Energy Sector Company on the list of America’s 50 most community-minded major companies, known as “The Civic 50.”

Maintaining Valero’s Avaya Systems
When this Texas-based business powerhouse sought a new maintenance and support provider for their Avaya systems, it sought referrals from a trusted consultant. Not surprisingly, the consultant referred Continuant.

For Valero, Continuant’s Avaya expertise and ability to keep Avaya systems running until Valero is ready to migrate to a new platform made great business sense. Today, Continuant handles all Avaya maintenance and support for Valero’s 7,500 Avaya users in 10 locations. Continuant is in discussions with Valero about adding support for Valero’s 10,000 Cisco users. As a trusted adviser, Continuant is advising Valero on migrating to a new UC platform—in this case, Skype for Business. A Texas-sized challenge, but Continuant is up to the task!