The story

Valero—whose name comes from the Mission San Antonio de Valero (the Alamo)—has tangible assets that include 15 petroleum refineries producing approximately 3 million barrels per day, 11 ethanol plants with a combined production capacity of 1.3 billion gallons per year, and a 50-megawatt wind farm.

Ranked #24 on the Fortune 500 list, #87 on the Forbes list of America’s Top Public Companies, #210 on the Forbes “America’s Best Employers” list, and “Top Independent Refiner” on Fortune magazine’s “World’s Most Admired Companies” list, Valero Energy also boasts a Texas-size list of awards and honors covering leadership, investor relations, health and wellness, and community service.

This company is the kind that wants to roll up its sleeves and get things done, but when Avaya kept pressuring it to upgrade its legacy systems, it struggled to do as it wished. Around this time, the OEM had Valero locked into an expensive contract, one that it was quickly getting tired of dealing with. What it needed was a trustworthy partner that could provide the service it needed with no unnecessary pressure or outrageous costs.