Success Stories

Our success stories demonstrate the trust and unique relationship we have built with every customer.

Oleg Huk, Avaya Engineer

Avaya Support and Bridge to UC for this “Big Four” Accounting Firm

 

KPMG International LogoKPMG International is a global network of accountancies with a 300-year history.  Today, KPMG is one of the industry’s Big Four (alongside Deloitte Touche Tohmatsu, Ernst & Young, and PricewaterhouseCoopers).  KPMG’s $4.8 billion in annual revenue would place them in the Fortune 500 were they not a private company.   

As a long-time Avaya customer, KPMG found the support from Avaya Direct lacking. Looking for a partner rather than a vendor, they opted to go with Continuant’s Avaya system maintenance and support plan. 

In a way, KPMG and Continuant are kindred spirits.  Continuant provides support while KPMG provides consulting.  Both companies have a primary focus on service.  

Continuant has a long track record of providing world class service to its Avaya system customers This commitment to service is why KPMG selected Continuant. The Big Four accounting firm also appreciates the money it saved by switching to Continuant, as KPMG’s maintenance and support costs were cut in half. 

World AccountingKPMG came to Continuant for support on their Avaya system, but the company was also looking for a partner with a broader capability portfolio including unified communications, and roadmap consulting. For example, Continuant’s Microsoft partnership gives KPMG a trusted in-house partner with the ability to provide direct channel support and SLAs from Microsoft. 

Continuant has the ability to provide Day 0, 1 and 2 support for Microsoft Skype for Business and assistance with the deployment and successful adoption of Teams, a solution that KPMG is evaluating as part of KPMG’s future UC plans 

 


Want to read more on Avaya Support

Our co-founder wrote a 5 part series on Avaya Support and how a Third Party Maintenance provider (TPM) could be the solution you are looking for. 

1.  AVAYA SUPPORT AT A CROSSROADS
2.  AVAYA SUPPORT - WHEN IT MAKES SENSE TO WORK WITH THE OEM AND WHEN IT DOES NOT
3.  WHAT YOU SHOULD KNOW BEFORE YOU GO WITH AVAYA EXTENDED SUPPORT
4.  WHY CHOOSE CONTINUANT'S MAINTENANCE ADVANTAGE PLAN
5.  MOVING FROM A LEGACY PHONE SYSTEM TO UNIFIED COMMUNICATIONS

Avaya SystemStart Reading

 


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