KPMG International is a global network of accountancies with a 300-year history. Today, KPMG is one of the industry’s “Big Four” (alongside Deloitte Touche Tohmatsu, Ernst & Young, and PricewaterhouseCoopers). KPMG’s $4.8 billion in annual revenue would place them in the Fortune 500 were they not a private company.
As a long-time Avaya customer, KPMG found the support from Avaya Direct lacking. Looking for a partner rather than a vendor, they opted to go with Continuant’s Avaya system maintenance and support plan.
In a way, KPMG and Continuant are kindred spirits. Continuant provides support while KPMG provides consulting. Both companies have a primary focus on service.
Continuant has a long track record of providing world class service to its Avaya system customers. This commitment to service is why KPMG selected Continuant. The “Big Four” accounting firm also appreciates the money it saved by switching to Continuant, as KPMG’s maintenance and support costs were cut in half.
KPMG came to Continuant for support on their Avaya system, but the company was also looking for a partner with a broader capability portfolio including unified communications, and roadmap consulting. For example, Continuant’s Microsoft partnership gives KPMG a trusted in-house partner with the ability to provide direct channel support and SLAs from Microsoft.
Continuant has the ability to provide Day 0, 1 and 2 support for Microsoft Skype for Business and assistance with the deployment and successful adoption of Teams, a solution that KPMG is evaluating as part of KPMG’s future UC plans.
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