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Oleg Huk, Avaya Engineer
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How Continuant Is Helping Hospitals In “Small-Town America” Cut Telecom Costs


How Continuant Is Helping Hospitals

With 137+ hospitals and ancillary medical facilities in small towns and cities in 21 states nationwide—mostly in the Southeastern United States—the Franklin, Tennessee-based Community Health Systems, Inc. (NYSE: CYH) ranks among the nation’s top hospital operators, housing roughly 24,000 beds, employing more than 120,000 professionals, reporting more than $18.4 billion in revenues, and ranking #130 on the Fortune 500 list.
Today, this 30-year-old organization known collectively as CHS oversees hospitals and ancillary facilities such as surgical centers, diagnostic imaging facilities, home health and hospice care resources in what is often described as “small town America” – where a CHS-owned facility may be the only medical facility for miles around.

Corporately, this organization known as “CHS” is leading the charge to diversify both its employee and its supplier base. Through its ownership interest in HealthTrust, a group purchasing organization, CHS reports that it has increased the volume of materials purchased by minority vendors by nearly 80 percent since 2010.

As healthcare becomes increasingly competitive and budget pressures more intense, organizations such as CHS and their affiliates are constantly searching for ways to cut costs without reducing the quality of service. Nowhere is this urgent need to save on already strained budgets more apparent than in telecom—the heartbeat of every hospital system.

Since 2012, Continuant has been helping many of the CHS affiliate hospitals maintain and service their voice systems. Today, Continuant helps keep systems manufactured by Avaya, Siemens, and Nortel operating at peak performance for a fraction of the cost of the OEM’s support.