Why the Leader in Short- And Long-Term Care Chose Continuant For the Long Term for Its Avaya Systems


That one word plays a critical role in the day-to-day lives of the professionals who work at the Pennsylvania-based Genesis Healthcare (NYSE: GEN), the nation’s leading provider of healthcare services—ranging from short-term to long-term care.

With 450 skilled nursing centers and senior living communities in 30 states nationwide, as well as delivering rehabilitation therapy in some 1,700 locations in 45 US states, Genesis Healthcare (“Genesis”) focuses on “critical life moments” such as Assisted Living/Senior Living options, Memory Support, or the process of recovering from a serious illness—to name a few. Headquartered in Kennett Square, Pennsylvania, Genesis reported 2016 earnings at $5.7 billion, placing it #454 on the Fortune 500 list.

With a mission of “improving the lives we touch through the delivery of high-quality healthcare and everyday compassion,” the company’s 80,000 employees focus on core values that encourage teamwork, respect, honesty, and integrity, all in the service of delivering skilled and compassionate care.

Given the company’s mission of teamwork, respect, and care, it’s perhaps not surprising that Genesis and Continuant have proven to be such a good “fit” over time. Genesis first came to Continuant in 2004 to provide maintenance and support for its Avaya systems.

Today, Continuant—which received extremely high marks on the customer satisfaction index of a recent customer experience survey—provides maintenance and support for enterprise class Avaya systems in eight mission critical Genesis sites throughout the Northeast, and “T&M” support for Genesis’ other systems. With plans to migrate to Avaya VOIP in the future, Genesis has made it a healthy habit to turn to Continuant to support its Avaya systems.