- Our Process
A part of the Hitachi global financial conglomerate, Chassis Brakes makes brakes, and lots of them. Chassis Brakes is a company that constantly looks to challenge existing technology and find ways to improve its process. When it came time to challenge its existing voice solution, Chassis Brakes did as it always does and looked for new improvements.
Previously, Chassis Brakes relied on an Avaya system as well as Skype for Business. As Microsoft has announced, Skype for Business users will need to upgrade to Microsoft Teams by 2021.
Continuant and Tata Communications Ltd (TCL) helped Chassis Brakes set up a new Microsoft Teams Direct Routing solution. This allowed Chassis to not only leverage the benefits of Teams, but also connect it to its older voice systems. 500 of its European users have been fully migrated, though soon enough all 1,800 will be using Teams.
Microsoft shows no signs of slowing down when it comes to Teams, and though Chassis Brakes may have to pump the brakes on Skype for Business, Continuant and Tata will help it keep going with its new solution.
Though Morneau Shepell is based in Paris, France, it also maintains several key locations in the Canada, India, and the US. The people at these three auxiliary locations were looking to leverage a Microsoft Calling Plan to improve communications between them. While many other companies prefer the Direct Routing solution (a method that allows them to connect Microsoft Teams with existing voice systems) Morneau Shepell preferred to build a new voice solution from the ground up.
Tata Communications Ltd (TCL) and Continuant came on to help build this solution. The companies worked together to host a design workshop for the systems in India and the US. Soon enough, Continuant began work rolling out the new solution, enabling 550 users in India and 700 in the US.
That’s only the first phase. In time, Continuant plans to roll out the same solution for 6,000 more users, mostly in Canada. All in all, Continuant and TCL are more than happy to offer the benefits of their own technology to Morneau Shepell.