Support Services

Managing a complex UC infrastructure built from multiple manufacturer systems often requires unique full-lifecycle support services. Continuant offers a flexible portfolio of support services to achieve customers' business initiatives and provide a powerful ROI. Support services include Remote MACD, Managed Carrier Services, Staff Augmentation, Backup and Recovery, Managed Security, and more.

Support Team

Over 70% of Continuant's staff work in support service positions

Customer Service

The average time to reach a live person when calling Continuant is 5 seconds

UC Support on Your Terms

Continuant’s flexible portfolio of support services helps you achieve your business outcomes by including only the UC services you need—for the users who need it—into your managed services agreement.

Remote MACD

Continuant will quickly respond to your request to move, add, change, and delete users. Simply submit a request through the MyContinuant portal or through your Named Account Manager.  When you utilize Continuant’s Remote MACD services, you get the highest level of response for your MACD requests to ensure a predictable and consistent monthly cost.

Carrier Services Management

Managing carrier services can be a headache.  Let Continuant manage your carrier services for you.

We will coordinate the resolution of problems with the carrier services provider on your behalf as well as open, manage, and escalate trouble tickets. Continuant will keep you notified of the circuit status and ticket updates as you wish—via email, a call, or the MyContinuant portal.

Staff Augmentation

Continuant provides on-site or off-site resources in staffing, including:

•  Systems Administrator

•  Tiered Engineer

•  Project Manager

Staffing solutions are customized to meet your unique needs, whether long term augmentation or short term coverage for vacation or projects are required.

Managed Security

Continuant’s Managed Security service combines security threat monitoring and analysis to deliver real-time monitoring, correlation, and expert analysis of security activity across the UC environment. Real-time monitoring includes 24/7 expert identification and response to known and emerging threats in addition to notifications of threats, incidents, and significant anomalous behavior.

Continuant will collect, correlate, analyze and report on firewall, network, web, email, wireless and webserver protection.

Backup and Recovery

We provide weekly or monthly backups with secure storage, performed onsite or remotely, depending on your business’ needs.

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