10+ Years of Multi-vendor Maintenance and Support for Avaya, Nortel, and Siemens Systems

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Customer Profile

Industry  Manufacturing
Employees  88,000
Locations  146 sites
Rank  Fortune 500
Customer Since  2004

 

 

This Fortune 500 manufacturer of more than 55,000 adhesive, laminate, and car-care products operates in more than 65 countries is dedicated to applying science to everyday life, creating products that consumers need and use every day.

This company became a Continuant customer beginning in 2004, utilizing maintenance and support services for 75 sites. They also worked with Continuant to install Avaya Aura CM 6 systems to replace some of their legacy equipment.

Prior to working with Continuant, the customer held three separate maintenance contracts with Avaya, Nortel, and Siemens for their systems. They began looking for a partner who would take the time to understand their internal procedures, processes, and invoicing needs.

When the customer learned that they could utilize one single partner—Continuant—for their complex multi-vendor environment and maintain only one contract, they made the switch to Continuant and have never looked back.

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