The Continuant Blog

Why Your IT Department will Fail at Phone Deployment and Migration to Microsoft Teams

By Mike Hanks -->

Somewhere in your company lives a gaggle of nerds who oversee all the essential pieces of technology that your business depends on to run properly. These are people you trust, people you can count on when things don’t work. Dependable as they may be, they aren’t guaranteed to always succeed. When it comes to transitioning from a legacy system to unified communications, you can bet that your IT department won’t be able to do it on their own. Phone deployment isn’t as easy as you might think, and it takes a special set of skills to make sure it goes off without a hitch. 

A Dauntingly Complex Deployment

Microsoft Teams seems like it should be easy enough to install. You probably use plenty of other Microsoft applications such as Word, Excel, or PowerPoint. These would have all been easy to install. In fact, you probably didn’t even need your IT department to do it. In the case of these apps, implementation was as easy as pressing a button. Teams isn’t like that, though. More than just an app, Teams, like other kinds of Unified Communications, is a total system evolution, and you won’t be able to bring it about with the flip of a switch. 

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This is a process that will require a lot of different equipment, both hardware and software. More importantly, all this equipment will need to function a very certain way, or the system won’t be efficient, assuming it’s even usable. Between utilizing the Cloud PBX, migrating to a SIP environment, and integrating all your users, your IT department will be in over their heads. They’re trained to operate your technology, they’re not trained to change it.  

Why you Trust your IT Department for Phone Deployment...

Even if they’re not able to do it, wanting your IT department to facilitate your transition is understandable. You want to be able to exercise as much control over your system as possible, whether you choose a cloud-based solution such as Teams or on-prem with Skype for Business. If people on your payroll deploy and implement the solution, you should be able to have total control over the entirety of the process. On top of that, you might also be thinking that relying on your employees rather than your vendor for this process will save you money. You’re already paying the IT department to do their daily grind, why not set them to setting up your new UC? These conclusions make sense in theory, but they’re wrong.

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...And Why you Shouldn't 

Trusting your IT department to do something they aren’t trained to do is a recipe for disaster, especially when it wouldn’t be more difficult to employ the skills of an integrator instead. Could they learn? Possibly. There was a time when every member of your tech team was an initiate, a time when they struggled to gain the technological literacy that can sometimes make them seem like gods among men. While they might be able to learn a thing or two about unified communications, phone deployment, and all that’s associated with it, why bother making them waste time doing that when you could hire someone who already has the skills and knowledge to see it through? You didn’t hire anyone in your department before they knew anything about their field, so why do it now? 

Even on the off chance that your IT department managed to do the transition on its own, it would take far too much time and effort. Worst of all, the finished product is almost guaranteed to be sub-optimal. This lack in efficiency could very well require you and yours to start all over again, costing more time, more manpower, and more money. Everything you think your department might save you it will cost you. 

Integration Services from Continuant

Fortunately, Continuant can help alleviate this problem. Our extensive knowledge of these systems gained throughout more than twenty years in the industry means we can see through the implementation with little problems. Every step of the way, from design, to deployment, to adoption, we can set up a system that will run as efficiently as you need it to. Most importantly, we’ll provide white glove professional services and work with your IT department as a team to ensure a smooth transitionUser adoption is key; therefore we’ll prepare you organization as a whole for the transition, creating a seamless modern workplace. 

Where your IT department would have to learn to reinvent the wheel, we only need to learn where to attach it. 

 


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