Somewhere in your company lives a gaggle of nerds who oversee all the essential pieces of technology that your business depends on to run properly. These are people you trust, people you can count on when things don’t work. Dependable as they may be, they aren’t guaranteed to have the right expertise for every single scenario that arises. When it comes to transitioning from a legacy system to unified communications (UC), your IT department shouldn't have to do it on their own. Transitioning to Microsoft Teams isn’t as easy as you might think, and it takes a special set of skills to make sure it goes off without a hitch.
A Dauntingly Complex Deployment
Microsoft Teams seems like it should be easy enough to install. You probably use plenty of other Microsoft applications such as Word, Excel, or Outlook. These would have all been easy to install. In fact, you probably didn’t even need your IT department to do it. In the case of these apps, implementation was as easy as pressing a button. Teams isn’t like that, though. More than just an app, Teams, like other kinds of Unified Communications, is a total system evolution, and you won’t be able to bring it about with the flip of a switch.
This is a process that will require a lot of different equipment, both hardware and software. More importantly, all this equipment will need to function a very certain way, or the system won’t be efficient, assuming it’s even usable. Between utilizing the Cloud, migrating to a SIP environment, and integrating all your users, your IT department could very well be in over their heads. They’re trained to operate your technology, they’re not trained to change it.
Why You Rely on Your IT Department for the Transition...
Difficult as it may be, wanting your IT department to facilitate your transition is understandable. You want to be able to exercise as much control over your system as possible. If people on your payroll deploy and implement the solution, you should be able to have total control over the entirety of the process. On top of that, you might also be thinking that relying on your employees rather than your vendor for this process will save you money. You’re already paying the IT department to do their daily grind, why not rely on them to set up your new UC? These conclusions make sense in theory, but they’re not strictly true.
...And why You Shouldn't
Trusting your IT department to do something they aren’t trained to do is a recipe for disaster, especially when it wouldn’t be more difficult to employ the skills of an integrator instead. Could they learn? Possibly. There was a time when every member of your tech team was an initiate, a time when they struggled to gain the technological literacy that can sometimes make them seem like gods among men. While they might be able to learn a thing or two about unified communications and deploying a new solution like Microsoft Teams, why bother making them waste time doing that when you could hire someone who already has the skills and knowledge to see it through? You didn’t hire anyone in your department before they knew anything about their field, so why do it now?
Even on the off chance that your IT department managed to do the transition on its own, it would take far too much time and effort. At least one current Microsoft user pointed out that the transition process could have easily taken a trained team of four IT experts 25 weeks to pull off on their own. Worst of all, the finished product is almost guaranteed to be sub-optimal. This lack in efficiency could very well require you and yours to start all over again, costing more time, more manpower, and more money. Everything you think your department might save you, could end up costing you in the end.
Integration Services from Continuant
Fortunately, Continuant can help alleviate this problem. Our extensive knowledge of these systems gained throughout more than twenty years in the industry means we can see through the implementation with little problems. Every step of the way, from design, to deployment, to adoption, we can set up a system that will run as efficiently as you need it to. Most importantly, we’ll provide white glove professional services and work with your IT department as a team to ensure a smooth transition. User adoption is key; therefore we’ll prepare you organization as a whole for the transition, creating a seamless modern workplace.
Where your IT department would have to learn to reinvent the wheel, we only need to learn where to attach it.
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